Contracts Manager

Panda Utilities Limited; United Kingdom; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading waste management company in the United Kingdom is seeking an experienced Account Manager to handle customer relationships and optimize growth opportunities. The ideal candidate must have at least 3 years of experience in account management, possess strong analytical and communication skills, and preferably have a background in the waste industry. Join our dedicated team to drive performance and sustainability.

Qualifications

• Minimum 3 years managing accounts, customers, and sales.
• Experience in the waste industry desirable.
• Formal qualification or interest in sustainability beneficial.

Responsibilities

• Qualifying and logging inbound opportunities for closure.
• Creating trend analysis on processing customers.
• Managing bid pipeline and initial stage tasks.

Skills

Managing accounts and customers

Driving performance and efficiency

Good analytical skills

Effective communication

Time management

Interpersonal skills

Education

GCSE level in Maths and English

Any form of business management qualification

Job description

About the Role

Purpose:

The primary functions of this role will be to handle smaller existing customers whist also reviewing all new opportunities within the department. Key to this will be reviewing BI data on a weekly basis in line with targets and identifying changes/tends in customer spend that de-risk customer turnover and allow the business to react quicker to revenue loss. It will also fulfil key administration tasks to support wider team, focusing on LA reporting and bid management.

Key accountabilities

• Qualifying and logging all inbound opportunities, with the intention of closing all lower-medium value ones, and supporting the CM team with higher value ones
• Managing low-medium value Processing customers, maintaining quality and encouraging organic growth
• Creating and reviewing trend analysis on all processing customers, following up with customers who have reduced or stopped tipping waste, or highlighting increased value for higher level account management
• Managing the Processing bid pipeline and completing initial stage tasks such as PQQs and ROIs
• Managing monthly reporting for Local Authority customers
• Completing compliance visits on customer sites
• Supporting with Social Value events
• Supporting the annual price review process

Areas of responsibility

• Review the Power BI Management suite of a weekly basis. Identify and take appropriate action for any key shortfalls against targets. This will allow the business to react quicker to any challenges or opportunities
• Manage the various enquiry channels within the business daily. Make sure that all enquiries are respond to in a timely manager, and escalate opportunities to more senior team managers where appropriate
• Manage and maintain on a monthly basis a pipeline for strategic opportunities within Commercial, overlayed with renewals for existing managed accounts. This will allow better risk management and forward planning for resource
• Create and maintain a register of required monthly reporting for all LA customers, whilst also creating, submitting and answering any queries on that data.
• Support the team with field-based work on a weekly basis, including but not limited to: Client meetings, Compliance visits, New and existing customer audits, Customer tours, Social Value events.

Experience and Skills

• Experience in managing accounts and customers
• Driving performance and efficiency
• Handling challenging situations, such as TTTs and price increases
• Good analytical skills
• The ability to track and report on their own performance
• The ability to communicate effectively
• Good time management
• Good interpersonal skills
• A good work ethic and willingness to learn

Qualifications and Knowledge

• Experience in the waste industry is desirable
• Experience managing customers, accounts and sales is a requirement (minimum 3 years ideally)
• GCSE level in Maths and English will support the communicative and analytical sides of the role
• Any form of business management qualification will be a bonus.
• A formal qualification or personal interest in sustainability would also support this role significantly.

About Us

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)