Contracts Administrator

Mecsia Group; Bristol; On-site; GBP 27,000; Full time

Job summary

A leading facilities management company in Bristol is looking for a Contracts Administrator to support service delivery. This role involves monitoring requests, managing jobs, and maintaining compliance with Service Level Agreements. Candidates should have experience in administrative roles, preferably in facilities management, and familiarity with CAFM systems like Corrigo is a plus. This full-time role offers a salary of £26,228 per annum.

Qualifications

• Experience in an administrative role within facilities management or construction.
• Familiarity with performance targets and SLAs.
• Ability to manage multiple tasks and communicate effectively.

Responsibilities

• Monitor the inbox and incoming calls to log all requests.
• Raise reactive jobs and allocate tasks appropriately.
• File completed worksheets and maintain accurate records.
• Follow up on outstanding queries and POs.
• Ensure compliance with agreed Service Level Agreements (SLAs).

Skills

Contracts Administrator

Use of CAFM systems

Understanding of SLAs

Tools

Corrigo

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Bristol

Salary: £26,228 per annum - FTC Maternity Cover

Hours: 40 hours per week

Company Benefits

• Monitor the inbox and incoming calls, ensuring all requests are logged and managed promptly.
• Raise reactive jobs and allocate to the appropriately.
• File completed worksheets on Corrigo, SharePoint, and other client systems.
• Raise quoted jobs and maintain accurate records.
• Track and monitor completion of PPM activities.
• Chase missing purchase orders (POs) to support the billing and invoicing process.
• Provide completion data for CWBS and other reporting requirements.
• Monitor outstanding queries and POs, updating or following up as required to progress invoices.
• Review and close down completed work orders.
• Ensure all activities comply with agreed Service Level Agreements (SLAs).
• Compile and submit monthly invoicing data for PPM, reactive, and quoted works to Head Office.

Skills & Qualifications Required

Experience in a Contracts Administrator, Helpdesk, Planner, Scheduler, or similar administrative role - ideally within facilities management, maintenance, construction, or housing.

Familiarity with Corrigo or other CAFM systems.

Experience working with Service Level Agreements (SLAs) and performance targets.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.