CONFERENCE AND EVENTS OPERATIONS MANAGER

EFL; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established hospitality venue in Tees Valley is seeking a full-time Conference and Events Services Manager on a fixed-term contract. The role includes operational management of various events, ensuring quality standards, customer satisfaction, and compliance with health and safety guidelines. Ideal candidates will possess strong leadership, planning, and organisational skills along with proven experience in the hospitality industry. Flexibility for evening and weekend work is essential.

Qualifications

• Proven experience in managing conference and event operations.
• Knowledge of budgetary control.
• Experience in delivering quality service standards.

Responsibilities

• Manage the operational delivery of conference and events.
• Ensure quality standards are met for all functions.
• Handle customer complaints professionally.

Skills

Leadership and interpersonal skills

Planning and organisational skills

Problem-solving skills

Customer service excellence

Job description

An exciting opportunity has arisen for a full time Conference and Events Services Manager to join the Hospitality team on a fixed term contract, with responsibility for the operational management and delivery of our conference and events business at the Riverside Stadium. This will include corporate and private functions such as lunches, dinners, weddings, Christmas events, conferences, presentations, exhibitions, training events, sales promotions and product launches.

THE ROLE:

• To ensure quality standards for conference and events business are being delivered.
• To ensure the delivery of a seamless customer journey, maximising customer satisfaction and ensuring operational delivery is in line with client requirements.

To manage the conference and events operation’s budget, ensuring staffing resources are efficiently deployed and equipment is effectively maintained.

To take responsibility for recruitment, training, development and performance management of all conference and events staff, ensuring appropriate records are maintained and legal guidelines adhered to.

To handle all customer complaints or enquiries in a professional and timely manner.

To ensure all activities comply with necessary health and safety and food hygiene standards.

To maintain presentation standards of cleanliness within each event area, ensuring set up and breakdown is planned accordingly around business requirements, reviewing logistical requirements.

To manage stock control of crockery, cutlery, glassware and consumables within the Hospitality department and report any discrepancies.

To comply with all company policies and procedures.

About The Candidate

Candidates should:

• Have proven experience in managing conference and event operations.
• Preferred to hold a Personal Licence.
• Exhibit proven knowledge of budgetary control to manage targets as directed by Head of Catering Operations.
• Have proven experience of delivering quality service standards within the hospitality industry.
• Take pride in their work, appearance and timekeeping.
• Demonstrate pride in their work, presentation, and punctuality.
• Possess strong leadership and interpersonal skills.
• Demonstrate strong planning, organisational, and problem‑solving skills.
• Be prepared to be flexible to the needs of the business since we often need to respond to changes at short notice.
• Have experience of managing change.
• We are looking for a candidate that can work flexibly to the needs of the business and be available to work evenings, weekends and bank holidays where required.

Please note this is a Fixed Term contract.

Please note that this post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake an Enhanced Disclosure & Barring Service (DBS) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975.

About The Club

MFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

MFC is also committed to the safeguarding of vulnerable groups.