Concierge (5* Hotel)

BOXPARK; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Liverpool seeks a Concierge to provide exceptional guest service at The Municipal Hotel & Spa. You will be the first contact for guests, responsible for creating a welcoming environment while assisting them with their needs. The role requires proactive engagement, local knowledge, and the ability to handle inquiries with care. Join a vibrant team and take part in crafting memorable experiences for our guests while enjoying substantial employee benefits.

Benefits

Preferential hotel rates

Discounted meals on duty

Extra day’s holiday for birthday

Pension scheme

Qualifications

• Able to absorb historical details for guest tours.
• Experience in guest-facing roles within hospitality.
• Knowledge of local attractions and events in Liverpool.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with luggage and general enquiries.
• Maintain a presence at the hotel entrance.
• Provide local knowledge and ensure guest satisfaction.
• Handle guest concerns discreetly and professionally.

Skills

Exceptional service delivery

Professional and personable demeanor

Strong communication skills

Emotional intelligence

Team spirit

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

A DAY IN THE LIFE OF A CONCIERGE AT THE MUNICIPAL HOTEL & SPA MGALLERY

As Concierge at the Municipal Hotel & Spa, M Gallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued and cared for from the moment they arrive. Our business is open 7 days per week. Days and shift times vary from early morning, day time and afternoon / evenings.

Key Responsibilities

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Anticipate guest needs and proactively offer assistance with luggage (lifting required), valet, or general enquiries.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• Liaise closely with Concierge, Reception and Guest Relations teams to ensure seamless guest experiences.
• Provide accurate local knowledge about Liverpool’s attractions, restaurants, events, and transport.
• Have excellent city contacts to fulfil guest requests.
• Ensure the entrance area is clean, safe, and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel’s grooming and uniform standards to reflect a 5-star appearance.
• Excelling as a communicator with excellent self awareness and emotional intelligence.
• A motivational and upbeat team spirit, exuding "Hospitality".
• To be able to absorb Historical detail of our building, providing heritage tours and speeches to our guests and visitors.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture. To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers at rbhmanagement.com.

Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH