Concession Manager

Frontier Developments plc; City of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading premium department store in London is seeking a Flagship Retail Concession Manager to lead their team, inspire excellence, and drive sales performance. The role offers a salary of £45k-£55k with additional benefits including a Samsung work phone, generous leave, and health cash plan. Ideal candidates will have strong leadership skills and experience in a retail environment.

Benefits

£45k-£55k annual salary & commission scheme

Full time role, 40 hrs per week

Permanent role with probation period

Samsung work phone/laptop

Discount at Samsung members only website

25 days annual leave

"Medicash" health cash plan

Discounted gym membership

Qualifications

• Proven experience in retail management, specifically with team leadership.
• Ability to handle sensitive HR situations with confidentiality.
• Natural aptitude for inspiring and motivating others.

Responsibilities

• Lead team to achieve sales and operational KPIs.
• Facilitate team schedules and ensure operational excellence.
• Coach and develop team members to enhance their performance.

Skills

Exceptional communication skills

Leadership

Problem-solving

Team management

Strategic planning

Job description

Are you passionate about technologies, looking for a retail management position and open the opportunity to work at the well known premium department store?

If your answers are yes, you could be a great candidate for the Samsung Concession manager role in Selfridges, Oxford street, London!

Overall purpose of the role:

As a Flagship Retail Concession Manager, you will lead your team to success through inspirational leadership and bringing the ethos of Samsung connected innovation to life to your team and our customers.

You will need to ensure you and your leadership team are organised and operationally excellent through strategic planning, HR control and delivery against Flagship Retail KPIs. You will need to enjoy solving problems, be able to work well under pressure and adapt to changes as the business evolves.

You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do. You will do this through demonstrating best practice and embodying Stellar Global and Samsung Flagship Retail core values, leading by example embracing a diverse and inclusive culture.

Key Accountabilities:

• Operational excellence such as control and accountability of team KPI's, lead by example, ensure team planning and scheduling are completed utilising the HR tools available
• Working through analysing team workloads, assigning priorities etc, execute commercial and marketing requirements in store
• Clear & consistent communication, bring strategic direction to life and successfully communicate this across the management team and wider team
• Strategic planning such as commerciality – able to discuss performance across sales, offers and launches, manage cross functional projects and identify opportunities and collaborate with others. Leading weekly management meetings
• People management & development: responsible for Flagship Retail team development through coaching, drive inclusive work and team culture, support the Training Team in building a strategy, with a bespoke induction and onboarding
• Facilitate Human Resource duties / manage ER issues, reviews, performance improvement plans and overall performance following company policies and procedures
• Embrace Values: Own it, Be Can Do, Work Smart and Stay Curios

Personal Specification (knowledge/experience):

• Confidentiality and trust in handling sensitive situations and HR challenges
• Open to learn and improve own performance and inspire others to want the same
• Drive team culture through a people led strategy to get the most from your team to positively impact business result
• Make commitments and decisions on available information even under stressful and changing conditions utilising stakeholder management
• Demonstrate honesty and willing to listen to peers views to ensure Samsung Flagship Retail creates a safe and inclusive environment for all
• A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions
• Provide your team with a common purpose, inspire them with the power of the brand and coach them through shared vision and mission
• Ability to utilise your team with their diverse talents and experiences to set them up for success, going from strength to strength
• Celebrate the success through coaching in the moment, building a recognition a validation plan to support the growth of your team embodying a culture through your team that drives unified values

What do we offer:

• £45k-£55k annual salary & commission scheme
• Full time role, 40 hrs per week
• Permanent role ( with 3 months probation period)
• Samsung work phone/laptop
• Discount at Samsung members only website
• 25 days annual leave (+ the equivalent of Bank Holidays within a year)
• "Medicash"-Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts
• Discounted Gym membership