Computer Repair & Sales Senior Technician

Minko`s Macs; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Apple Mac specialist in London is seeking a Computer Repair & Sales Senior Technician. In this senior role, you will lead a technical team to diagnose and repair Apple devices. The ideal candidate has extensive knowledge of Apple hardware, strong leadership skills, and experience in customer service. Join a friendly workplace with opportunities for professional growth and hands-on training.

Benefits

Hands-on training

Performance Incentives

Continuous learning opportunities

Supportive work environment

Qualifications

• Extensive knowledge of Apple hardware and software troubleshooting.
• Minimum 3 years of experience in computer repair.
• Confident spoken and written English.

Responsibilities

• Develop efficient repair procedures.
• Train and mentor junior technicians.
• Provide exceptional technical support to customers.

Skills

Apple hardware knowledge

Team leadership

Customer service

Communication skills

Repair methodologies

Education

Undergraduate Degree in Computing or similar

Minimum 3 A Levels

Minimum 5 GCSEs

Job description

Position

Computer Repair & Sales Senior Technician at Minko’s Macs Lewisham

This role is a senior technical position focused on diagnosing and repairing Apple hardware and software, leading the technical team to ensure efficient and high-quality repairs.

About Us

Minko’s Macs is a leading Apple Mac computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; we were awarded the Best Computer Repair Company in London and South East England (Prestige Awards).

Position Overview

As a Computer Repair & Sales Senior Technician, you will leverage in-depth knowledge of Apple hardware and software and lead the technical team in diagnosing and resolving intricate issues across Apple devices.

Responsibilities

• Develop and implement efficient repair procedures to optimise workflow and success rates
• Train and mentor junior technicians, cultivating their technical growth
• Provide exceptional technical support and guidance to customers
• Oversee inventory management and maintain a clean, organised work environment
• Curate captivating social media content for the company

Requirements

• Extensive knowledge of Apple hardware, software, and troubleshooting methodologies
• Strong leadership skills with the ability to motivate, guide, and develop a team
• Exceptional communication and interpersonal skills to build trust with customers and colleagues
• Minimum 3 years of experience in computer repair (preferably)
• Minimum 3 years of customer service experience in a technical support role (preferably)
• Minimum 3 years of experience with motherboard/component repairs (preferably)
• Confident spoken and written English
• Candidates must be willing to travel between branch locations at times

Education

• Undergraduate Degree (or equivalent) with 2:1 minimum related to Computing (or similar)
• Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably]
• Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably]

Benefits

• Hands-on training and mentorship from industry professionals with 10+ years of experience
• Continuous learning and development opportunities to enhance your technical skills
• Friendly and supportive work environment
• Performance Incentives

Seniority level

Associate

Employment type

Full-time

Job function

IT Services and IT Consulting