Community Support Worker

new horizons; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

new horizons is seeking a Level 3 Community Support Worker in Liverpool for its Community Living Support – Refugee Mental Health program. The role involves providing community-based support, especially geared towards refugees and asylum seekers, while fostering independence through living skills and social activities. Applicants should have qualifications in Mental Health or Community Services and a strong understanding of mental health issues. Benefits include above award pay, salary packaging options, and flexible work arrangements.

Benefits

Salary packaging up to $15,900+ in tax-free pay

Fitness Passport

Flexible work arrangements

Recognition reward programs

Access to Employee Assistance Program

Qualifications

• Demonstrated understanding of mental health issues affecting refugees and asylum seekers.
• Valid first aid certificate required.
• Experience in the mental health and community sector preferred.

Responsibilities

• Providing support to participants in mental health community outreach services.
• Developing and maintaining professional relationships with people, families, caregivers, and key stakeholders.
• Completing risk assessments, support plans, and other required documents.

Skills

Empathy

Flexibility

Communication

Education

Qualification in Mental Health or Community Services

Tools

Microsoft Office

Job description

Permanent Full-Time Position

We are excited to offer a Full-Time Permanent position for a Level 3 Community Support Worker in our Community Living Support – Refugee (CLSR) Mental Health program based in Liverpool. Usual hours of work are Monday to Friday between 8am-4pm.

New Horizons is a great place to work and grow. Our team members are valued not only for their skills and experience but also for their positive, authentic, inclusive personalities that they bring to work every day.

This position supports the delivery of community-based support in the Mental Health space. Lived experience relevant to the role is desirable. If you're passionate about making a significant difference within your community by providing culturally safe and responsive support, this is the role for you.

The Day to Day

1. Providing support to Participants in mental health community outreach services, helping improve their independence by assisting with living skills, transport, social activities, and other supports as required.
2. Keeping customer records up to date using online systems.
3. Developing and maintaining professional relationships with people, families, caregivers, and key stakeholders.
4. Completing risk assessments, support plans, and other required documents in a timely manner.

You are

Punctual, friendly, outgoing, non-judgmental, flexible, persistent, empathetic, practical, balanced, compassionate, warm. You are invested in providing the highest quality in mental health services to the community. You are competent in working with people living with mental health issues.

What you need to have

• Qualification in Mental Health or Community Services, or equivalent relevant experience in the human services industry.
• Demonstrated understanding of mental health issues affecting refugees and asylum seekers, and the effects of torture on individuals, young people, families, and communities.
• Experience in the mental health and community sector, with strong knowledge of services, Mental Health programs, NDIS, and understanding of person-centered practices.
• Current Police check (not more than 3 months old).
• Valid NSW Drivers C class license, with ability to drive vehicles in this license class.
• Valid first aid certificate.
• NDIS Worker Check.
• WWCC.
• Basic skills in Microsoft Office and other common systems.
• Passion, respect, and integrity.

Benefits may include

• Above award & penalty rates paid by New Horizons.
• Salary packaging of up to $15,900+ in tax-free pay, plus an entertainment card top-up of an additional $2,650.
• Fitness Passport.
• Flexible work arrangements and purchased annual leave, with a bonus week of annual leave if working 10 weekends in a year.
• Recognition reward programs.
• Access to Employee Assistance Program for counselling services.
• Support for career growth through mentoring and professional development opportunities.

How to Apply

If you see yourself in this rewarding role, please apply via the provided link. Our application process is mobile-friendly.

Please note, as part of employment checks, we will require a current police check (not more than 3 months old), NSW Working with Children Check (WWCC), and an NDIS Worker Screening Check. We encourage you to apply for these checks early to avoid delays.

We value diversity and encourage applications from all people. Our vision is to foster happy, inclusive communities working collaboratively to create opportunities and improve quality of life. Our workforce reflects the diverse communities we serve.

We acknowledge all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.