Community Projects Officer

Sja's West; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A community service organisation in Birmingham is seeking a Community Projects Officer to lead impactful local projects. This role involves collaborating with volunteers and stakeholders to enhance community outcomes and improve volunteer experiences. The ideal candidate should have experience in project management and skills in stakeholder engagement. The position offers a supportive culture and opportunities for professional growth, along with competitive benefits including salary and holidays.

Benefits

Competitive salary and pension scheme

33 days holiday, increasing over 5 years

Access to health and wellbeing support

Discounts on various services

Qualifications

• Experience delivering and managing projects in volunteer-involving organisations.
• Skilled at collaborating with diverse stakeholders and building trust.
• Excellent project management skills, able to prioritise multiple tasks.

Responsibilities

• Plan, deliver, and evaluate local projects aligned with national strategy.
• Work across multiple pillars to improve community impact.
• Involve volunteers throughout the project lifecycle.

Skills

Project management

Stakeholder engagement

Communication skills

Understanding of volunteer lifecycle

Job description

Overview

Find your next role with St John Ambulance.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

As a Community Projects Officer at St John Ambulance, you will play a key role in delivering high-impact projects that meet local needs while advancing our organisational priorities. Working closely with your County Commissioner, Deputy County Commissioner, County Council, and Volunteer Impact Partner, you will support initiatives that enhance the volunteer experience, strengthen operational delivery, and improve outcomes across the volunteer lifecycle.

Your projects may span any of our Four Pillars—Youth, Fundraising, Events, and Education—and tackle local challenges in areas such as recruitment, training, leadership, recognition, communications, culture, or operational delivery. Acting as a vital source of additional capacity, you will translate national priorities into locally tailored solutions, applying agile and structured project management approaches to achieve meaningful, measurable impact.

About You

• Experience delivering and managing projects or initiatives, ideally in volunteer-involving organisations, with the ability to plan, monitor, and achieve measurable outcomes.
• Skilled at working with diverse stakeholders, including volunteers, community leaders, and operational teams, building trust and collaborating effectively.
• Strong understanding of the volunteer lifecycle and local needs, with the ability to develop tailored, practical solutions and clear project plans.
• Excellent project management skills, able to prioritise multiple tasks and meet deadlines across different operational areas.
• Confident communicator with knowledge of equity, diversity, inclusion, and accessibility principles, applying these in all project work

About the Role

• Project Leadership: Plan, deliver, and evaluate local projects aligned with national strategy, using data and feedback to shape priorities and outcomes.
• Cross-Pillar Delivery: Work across Youth, Fundraising, Events, and Education to address challenges and improve community impact.
• Volunteer Engagement: Involve volunteers throughout the project lifecycle, supporting development, recognition, leadership, and inclusive participation.
• Collaboration & Stakeholder Management: Build strong relationships with volunteers, staff, County Council, and partners to foster a ‘One St John’ culture and ensure project success.
• Adaptation & Implementation: Tailor national initiatives for local needs, ensuring accessibility and alignment with volunteer and community requirements.
• Performance & Quality Assurance: Monitor KPIs, manage risks, and ensure projects deliver measurable impact using organisational systems and tools.
• Continuous Improvement & Values: Share learning, resolve issues, sustain successful initiatives, and consistently promote St John values in all activities.

Additional Information

Please see the job description for more detail (this can be viewed on our website or once you click apply).

If you are a current St John Ambulance employee, please apply here: Click here.

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive. We have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and foster a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.