Community Manager at Poplar Works

Tower Hamlets Slice; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-driven workspace in Greater London is seeking a Community and Site Manager to oversee operations and member relations. The role involves managing daily operations, ensuring an engaging community environment, and supporting marketing efforts. Ideal candidates are skilled in communication, organization, and community development, and are passionate about fostering positive experiences for members.

Qualifications

• Experience in managing a community space or venue.
• Ability to develop and maintain relationships with community members.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Oversee daily operations and member communication.
• Develop community programs and events.
• Manage site facilities and health & safety procedures.

Skills

Communication skills

Organizational skills

Customer service expertise

Community development

Job description

Community and Site Management

• Act as overall manager for The Trampery Poplar Works’ community and primary point of contact for all members, guests & visitors
• Oversee the running of the entire site, ensuring the space is set up for members and visitors.
• Understand all key procedures and policies with regards to the building.
• Open and close the venue, working alongside the community team to ensure the space is covered for office hours by establishing a rota.
• Develop the community in the space, connecting people together and building a strong community spirit amongst members
• Build a database of contacts for social events
• Track and measure events’ success, establish and use KPIs to steadily improve the event planning process, sponsor members’ satisfaction surveys.
• Research and explore opportunities alongside the Head of Community and Impact to develop new programmes for members, specifically learning opportunities, business support, ethical enterprise, leisure and wellness.
• Represent the community at relevant events.
• Manage and develop members’ experience, retention and excellent members’ communication internally, working closely with the Sales and Partnership Manager.
• Support with the delivery of The Trampery learning and development programmes

Administration

• Manage the site inboxes and direct enquiries to the appropriate person.
• Lead on the use of software and processes to connect the community digitally.
• Maintain an up-to-date record of members on The Trampery’s CRM
• Collect data and feedback from members
• Manage onboarding and offboarding processes as per company guidelines.
• Manage event room bookings (internal and external, including room set up.
• Oversight of services in conjunction with the Facilities Manager.

Facilities

• Provide day-to-day venue management (keeping consumables replenished, dealing with the post for members, receiving deliveries, keeping interior tidy and beautiful, and general front of house duties).
• Monitor daily Health and Safety procedures and alarm and video surveillance, complete fire drills.
• Liaise with The Trampery’s Facilities team with any facilities issues.
• Organise regular walkarounds with the Facilities Manager to ensure the smooth running of the site whilst maintaining high standards and efficiency at all times.
• Raise any facilities and maintenance issues using the appropriate systems

Marketing and Communications

• Have warm and efficient communication skills
• Produce weekly members communications including newsletters and workspace updates via Nexudus
• Support our Marketing team with content creation and marketing materials.
• Be comfortable with being part of the company’s social media presence.
• Help curate content on members, members’ news and events on Nexudus, for the Trampery’s website, newsletters and social media.
• Manage content and moderate our members’ portal, updating members profiles & FAQ’s as needed, facilitating communications between members, & troubleshooting any issues.

Other Responsibilities

• Line manage cover staff, ensuring they are equipped to cover the site effectively, and manage their workload.
• Assist in the training and induction of any Cover Staff
• Act as an onsite point of contact for stakeholders as necessary.
• Setting, monitoring and achieving company goals
• Assist with collecting Social Impact data
• Foster an informed and confident culture of inclusivity across the organisation, actively promoting equality, diversity and belonging in all community-facing and internal practices.

About You

• Take pride in the space that you are given, every corner is checked to ensure that you are providing a space that feels like a home away from home, as well as a professional and smart space for productivity & business enterprise
• Invested in the positive role of The Trampery in the local community, members and visitors
• Comfortable troubleshooting problems and can keep members informed about changes and solutions
• Understand excellent practice in customer service and can build relationships & rapport with a variety of individuals, particularly a member community
• Enjoy a job that looks different every day and includes both independent admin and ad-hoc tasks around the site, engaging with members and addressing any issues that may crop up
• Conscientious and eager team player
• Able to communicate openly and effectively with the team when needing support
• Organised and able to keep accurate, up-to-date records
• Curious of our members and what they do
• The right candidate will be able to approach this with confidence and be able to hit the ground running

The Trampery Poplar Works is a workspace, training centre, and factory. Our goal is to help people and businesses to reach their full potential in the fashion industry. Across our two sites, there are over forty studios, two training facilities, and a small manufacturing unit. Poplar Works is a home for anyone working in fashion: designers, makers, jewellers, experienced business owners, or a first-year start-up.

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