Community Liaison Officer

The Clancy Group; Stirling; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK construction company is seeking a Community Liaison Officer to enhance stakeholder communication and engagement for electricity infrastructure projects in Scotland. This role requires strong interpersonal skills, the ability to manage community concerns, and a proven history in developing effective engagement strategies. A Full UK Driving Licence and willingness to travel are essential. Competitive salary and benefits offered.

Benefits

Pension

Healthcare

Holiday allowance starting at 24-26 days

Employee discounts program

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven track record of developing stakeholder engagement strategies.
• Experience engaging with local businesses and public bodies.
• Ability to respond to and manage concerns or conflicts.
• Strong relationship-building skills and problem-solving abilities.
• Excellent communication skills across various platforms.
• Confidence in public representation of projects.
• Strong organizational and time management abilities.

Responsibilities

• Develop engagement strategies to communicate with project stakeholders.
• Maintain relationships with public and community representatives.
• Identify reputational risks and opportunities for collaboration.
• Provide accessible information to affected communities.
• Represent projects at public meetings and events.
• Address community concerns to strengthen project support.
• Collaborate with project managers on communications.
• Prepare summaries of engagement activities.

Skills

Stakeholder engagement

Communication skills

Organizational skills

Public speaking

Job description

That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer's.

About the Role

We are seeking a passionate and experienced Community Liaison Officer to support the delivery of electricity infrastructure projects across Scotland. This role is vital in helping projects progress positively through planning and into delivery by ensuring open and meaningful dialogue with the communities and stakeholders they affect. You will be responsible for creating and delivering strategies that promote effective communication, consultation, and engagement with local people and external organizations. Working as a key part of the project team, you will represent the Company, through community engagement ensuring that concerns are addressed, opportunities for collaboration are explored and trust is built and maintained.

Responsibilities

• Develop and implement engagement strategies to communicate effectively with individuals and groups essential to project success.
• Establish and maintain trusted relationships with external stakeholders including members of the public, local authorities, elected representatives and community groups.
• Identify and manage reputational risks, find opportunities for local collaboration and work to deliver positive outcomes for all involved.
• Provide clear, timely and accessible information to communities affected by infrastructure works, ensuring they understand the nature and impact of projects in their area.
• Represent the project at public meetings, events and briefings, acting as a main point of contact for community engagement.
• Respond to community concerns and feedback, helping to resolve issues and strengthen support for project delivery.
• Work closely with project managers and colleagues in corporate affairs, including those involved in media, public affairs, policy, communications and branding.
• Support internal reporting by preparing regular summaries of engagement activity, feedback received and key issues raised.

Qualifications

• A proven track record of developing and delivering stakeholder engagement strategies that achieve favorable outcomes.
• Experience of engaging with, local businesses and public bodies, preferably within the Transmission & Distribution or infrastructure sectors.
• The ability to identify potential issues in advance and respond effectively to manage concerns or conflicts as they arise.
• A strong ability to build trusted relationships and navigate complex or sensitive situations to find solutions.
• Excellent communication skills, both written and verbal, with experience of using various platforms such as websites, social media, printed materials, presentations and community events.
• The confidence to speak in public and represent projects in formal and informal settings.
• Strong organizational and time management skills, with the ability to manage competing priorities and work independently with minimal supervision.

Due to the nature of the works, a Full UK Driving Licence is required, and this role requires an individual who is happy to travel/stay away mid‑week where required.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple – we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us – one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well‑known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.