Community Care Coordinator

Just Better Care; Liverpool; On-site; GBP 20,000 - GBP 26,000; Full time

Job summary

A community care organization is seeking an experienced administration team member in Liverpool. The role involves managing scheduling and rostering for in-home care services, working closely with care staff to ensure clients receive timely support. Candidates must have experience in community care administration, strong computer skills, and the ability to work in a team. The position supports individuals to live independently in their homes, providing essential services with an emphasis on high-quality care.

Benefits

Weekly pay

Employee assistance program

Training programs

Recognition programs

Qualifications

• Must have recent administration experience in Community Care.
• Experience in scheduling and rostering.
• Understanding of NDIS and Aged Care sector.

Responsibilities

• Coordinate service delivery with Home Care Workers.
• Manage customer service schedules efficiently.
• Support compliance within the organization.

Skills

Scheduling / rostering experience

Interpersonal skills

Communication skills

Organisational skills

Resilience

Tools

Microsoft Office

AlayaCare

Job description

This is a Highly Valued position within the Community Care sector, as you will be managing the Daily Client Rosters of our many customers and the amazing Community Care Staff whom support our customers.

Working with our Community Care Staff providing supports to our In Home Customers whom may have Support @Home, CHSP Packages be a VHC/DVA customers, an NDIS customers, living how they choose or a recently discharged customers from hospital and Private Clients.

Do you have scheduling / rostering and office experiences in a Community Care Service?

Do you enjoy the challenge of scheduling / rostering across a Community Care environment?

Do you enjoy daily contact with Community Care Workers in planning what is best for our customers?

Would you enjoy working with our team of Registered Nurses and our NDIS Support Coordinator to ensure "best practices" for the customers?

Areyou passionate about making a positive difference in your local community and would you enjoy working with Community Care Clients and Staff?

Do you want to assist people to live independently in their home, keeping them safe and connected to their community, where they are happy?

Do you enjoy team work?

Do you wish to advance within the sector?

Just Better Care Macarthur is seeking a permanent full time experienced administration team member with scheduling / rosteringexperience and certainly great computer skills, to join the team as we continue to grow and support our customers in their daily living in the way they wish to.

As a team member you will play a key role in helping customersand families receive the care and support services they need and reporting to the Client Services Managers Team.

The position is responsible for coordinating the delivery of services using a team of qualified Home Care Workers.

You will be the initial point of contact for Home Care Workers, Case Managers and Customers, ensuring our customers across Aged Care, CHSP, NDIS, Veterans (VHC) private and brokerage customers get the right care at the right time.

You will work directly with the Client Services Managers, NDIS Support Coordinators and the Finance team.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible. You can be one of US!

This position is situated in Gledswood Hills, providing support, scheduling / rostering for Macarthur and the Murrumbidgee Lachlan area using Alaya care. (Training provided)

Duties and responsibilities include:

• Making and receiving calls and emails from internal and external stakeholders.
• APPLICANTS MUST have scheduling / rostering in Community Care experience ie Support at Home, CHSP, NDIS, VHC rosters.

Advantage to have AlayaCare rostering experience

• Developing and managing customersservice schedules, including service planning, confirmation and short notice placements and cancellations
• Monitoring the implementation of individualised plans for customers
• Verifying allocation of Home Care Workers against client service schedules to ensure timesheet data is processed in a timely manner
• Preparing and transmitting schedules for customers services to our Home Care Workers
• Arranging replacement staff to cover planned or unplanned absences and shift changes
• Maintaining and updating data in the company information systems
• Meeting the specified standards for the delivery of quality in-home care and support services
• Supporting and being actively involved with other team members around all staff training and planning
• Provide services that supports compliance within all areas of the business.

About You

• You MUST have recent experience in administration within a busy environment - preferably Community Care.
• You must have scheduling / rostering experience within the Community Care sector.
• You must live within or very near the Macarthur / Liverpool / Fairfield / Wollondilly areas.
• You will be comfortable working in a small team environment and dealing with multiple work requests.
• Preferable candidate to have an understanding of the NDIS and the Aged Care sector HCP.
• Ability to think in a fast paced environment.
• Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience.
• Ability to work with clients & staff with English as a second language.
• Strong interpersonal, communications and negotiations skills.
• Ability to build and develop a strong relationship.
• High level of attention to detail and accuracy.
• Effective organisational and planning skills.
• Highly proficient computer skills including Microsoft Office.
• Support your Team Members.
• Happy to do 8 hours (including unpaid break of 30min) shifts between 8.am and 5.00pm.

Work close to home

Work local, and assist people in and around your own community.

Training

Grow your knowledge and skills with our training programs and online Learning Management System.

Employee Assistance Program

If you ever need additional counselling or support, we're always here to help.

Weekly Pay

Stay on top of your cash flow and your everyday expenses with weekly pay.

Recognition Programs

We have local and national program in place to reward and recognise our team members.

What We Offer

Work the hours that suit you, so you can easily juggle life's other commitments.