Communication & Engagement Manager (CCO)

Carnival corp.; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading cruise company in the United Kingdom seeks a Communication & Engagement Manager to enhance employee experience across its Contact Centre Operations. The role involves developing strategies to drive engagement and overseeing onboarding processes. The successful candidate will exhibit strong communication skills and leadership capability. This full-time, permanent position allows for hybrid working, offering flexibility with office presence in Southampton.

Benefits

Employee Discounted Cruising

Recognition scheme with prizes

Regular office events

Extensive learning and development opportunities

Employee Assistance and Wellbeing programmes

Company paid Health Cash Plan

Life Assurance

Minimum 25 days leave

Contributory Pension scheme

Qualifications

• Proven ability to turn complex messages into clear, engaging language for diverse audiences.
• Experience in inspiring, coaching, and managing teams effectively.
• Skills in strategic planning and managing long-term initiatives.

Responsibilities

• Develop and execute communication and engagement strategies to meet CCO objectives.
• Plan and conduct office and virtual events that embody company culture.
• Oversee onboarding processes, aligning with recruitment forecasts.
• Manage ship visit and familiarisation programmes to enhance engagement.

Skills

Excellent written and verbal communication skills

Leadership capability

Strategic planning and project management

Ability to build strong stakeholder relationships

Job description

Job Description

We take enormous pride in bringing to life P&O Cruises and Cunard – two of Britain’s most iconic brands. Our Contact Centre Operations (CCO) team is looking for a Communication & Engagement Manager, a pivotal role in shaping how we connect, engage, and inspire our people. You’ll be at the heart of creating an exceptional employee experience that supports our vision and values.

Role Overview

As Communication & Engagement Manager, you’ll lead strategies that drive employee satisfaction and retention across CCO and Guest Relations, as well as overseeing the onboarding of new teams. From planning CCO-wide events, managing ship visits and familiarisation trips, to creating compelling content for multiple channels, you’ll be the voice that keeps our teams informed, motivated, and connected.

You’ll combine strategic planning with strong stakeholder management to align engagement activities with business priorities and key projects, as well as representing CCO in wider Carnival UK forums. This role requires a balance of creativity, leadership, and operational understanding to deliver long‑term success.

Accountabilities

• Develop and execute communication and engagement strategies that support CCO objectives.
• Plan and host in‑office and virtual events that bring our culture to life.
• Oversee onboarding processes, as well as planning and delivering against recruitment forecast.
• Manage ship visit and familiarisation programmes, driving engagement and brand connection.
• Collaborate with internal communications and project teams to deliver consistent messaging.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full time permanent basis, with hybrid working in our Southampton office, including up to two days from home.

Requirements

• Excellent written and verbal communication skills – able to turn complex messages into clear, engaging language for a diverse audience.
• Leadership capability – able to inspire, coach and manage a team effectively.
• Strategic planning and project management skills to deliver long‑term initiatives.
• Ability to build strong stakeholder relationships and influence at all levels.

About You

• Engage and empower others, creating an environment where people do their best work.
• Demonstrate accountability and commercial awareness in decision‑making.
• Bring energy and clarity to communication, inspiring teams to achieve.
• Embrace innovation and continuous improvement.

Why Join Us?

Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Read our employee experience guide to learn more about life as a Carnival UK colleague.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee‑led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In‑house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab‑and‑go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme

Take the Next Step

Ready to inspire and engage? Apply now and be part of a team that makes every day extraordinary. Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi‑million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight‑knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.