Commercial Counsel

Innospec Inc; Ellesmere Port; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hotel group in Northern Ireland is seeking a Conference and Banqueting Supervisor to oversee event operations, ensure high-quality service, and lead the team during shifts. The ideal candidate will have customer service experience, demonstrated supervisory skills, and the ability to work under pressure. This full-time position offers an hourly wage of £14.50, with various employee perks, including discounted hotel rates and health care plans. Join a rapidly expanding hospitality organization.

Benefits

Discounted hotel rates

Health Care Cash Plan

Enhanced Pension Scheme

Employee Assistance Programme

Qualifications

• Experience within a C&B / events role.
• Proven experience of supervising and directing others.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Lead the shift as Conference and Banqueting Supervisor.
• Ensure effective operation in the absence of the Head of Department.
• Supervise daily shift operations and ensure compliance with policies.

Skills

Customer service experience

Good communication skills

Organizational skills

Supervisory experience

Job description

Job Description

Location: Crowne Plaza Hotel, 117 Milltown Road

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and作为 portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise,ност and we are proud to be signed up to Green Tourism.

What Is the Job?

Our conferences and events make memories for our guests. The sights, sounds and, importantly, service. As a C&B Supervisor you will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests. One of your main focus areas would be the supervision of our Team Members while on shifts – during set‑up, supervision, delivery and clear‑down.

Hours: 40 hours

What We Offer

• Discounted Hotel Rates across thousands of hotels worldwide for employees and family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discounts at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive шта
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the Role

Main Duties and Responsibilities

• Lead the shift during service as Conference and Banqueting Supervisor.
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced.
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve them.
• Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Conference and Banqueting team follow through on these standards on a daily basis.
• Maintain full product knowledge of hotel services/facilities to maximise guest satisfaction and sales opportunities with each guest contact.
• Supervise daily shift operations and ensure compliance with all C&B policies, standards and procedures.
• Liaise with function organisers so that all details are correct.
• Ensure that all Food & Beverage, room set‑ups and equipment meet the required standard of presentation, quality and quantity before service.
• Ensure that all fixtures and fittings as well as equipment are cleaned and maintained.
• Deal with any customer complaints and refer any outside your area of responsibility to the Conference & Banqueting Manager.
• Maintain food handling and sanitation standards.
• Monitor and ensure adherence to all cash handling and credit policies and procedures.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Train staff on Conference and Banqueting operations.
• Help to train associates in safety procedures and supervise their ability to execute departmental and hotel emergency procedures.
• Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints.
• Empower your team to provide excellent customer service.
• Ensure your team understands expectations and both brand and hotel standards.
ಂತೆ
• Supervise staff on your shifts to ensure high service delivery and guest satisfaction.
• Be aware of guest satisfaction scores and the measures put in place to meet department quality targets and objectives.
• Be confident with people, be able to sell, and able to handle any guest complaints/issues promptly and efficiently.
• Health and Safety management – comply with company procedures and Safety Risk Audits.
• Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

Accountabilities

This job involves working in events and conferences. Hours of work will include mornings, evenings and weekends and bank holidays.

How Do I Deliver This?

We genuinely care about people, and we show this through living out our promiseaughty of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Skills Needed

Relevant skills are listed in the Required and Desired Criteria sections.

About the Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi‑million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the city.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast preso Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast‑growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunity employer.

Required Criteria

• Experience within a C&B / events role
• Proved experience of supervising and directing others nxt.
• Customer service experience
• Ability to meet deadlines and work under pressure with the ability to motivate others in the C&B team
• Good communication and organisational skills

Desired Criteria

• Experience with hospitality industry as a supervisor
měla

Closing Abd: Thursday 22nd January, 2026

Contract Type: Full‑time

Salary: £14.50 hourly