Commercial Account Handler

IDEX Consulting; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-known brokerage firm based in Glasgow is seeking a Commercial Insurance Broker to manage a diverse portfolio of mid-market clients. You will focus on maintaining strong client relationships across various sectors such as technology and construction while collaborating with a professional team. The role offers a competitive salary of around £45,000 and the flexibility of hybrid working arrangements. Join a company that values internal promotions and career development.

Benefits

Competitive salary

Hybrid working

Career development opportunities

Qualifications

• Have experience in commercial insurance broking (broker background essential).
• Are comfortable managing clients and insurers directly.
• Have solid technical knowledge across commercial classes.
• Enjoy working in a collaborative, professional team environment.
• Value flexibility and hybrid working while still engaging with the office and wider team.
• Are based in or within commutable distance of Glasgow.

Responsibilities

• Manage and service a portfolio of mid-market commercial clients.
• Work across various sectors including technology, construction, and manufacturing.
• Handle renewals, MTAs, and day-to-day client servicing with a focus on quality and retention.
• Support Account Executives with presentations and client meetings.
• Deliver a high-touch, relationship-driven service model.

Skills

Experience in commercial insurance broking

Client management

Technical knowledge across commercial classes

Collaboration in professional teams

Tools

Acturis

Job description

The Business

A brokerage known for combining scale and market influence with a local, people‑led culture. It operates on a decentralised model, giving teams real ownership of clients, decisions, and careers.

• Strong, long‑standing insurer relationships and market credibility
• A consistent track record of organic growth
• Low attrition and high internal promotion rates
• A culture that rewards contribution, not politics

The Role

As a Commercial Insurance Broker, you will:

• Manage and service a portfolio of mid‑market commercial clients
• Work across a broad range of sectors including technology, construction, charities, manufacturing, renewables, professional services, and food & drink
• Handle renewals, MTAs, and day‑to‑day client servicing with a strong focus on quality and retention
• Support Account Executives with presentations, insurer negotiations, and client meetings
• Play a key role in delivering a high‑touch, relationship‑driven service model
• Use Acturis as the core broking platform (experience preferred)

About You

• Have experience in commercial insurance broking (broker background essential)
• Are comfortable managing clients and insurers directly
• Have solid technical knowledge across commercial classes
• Enjoy working in a collaborative, professional team environment
• Value flexibility and hybrid working, while still engaging with the office and wider team
• Are based in or within commutable distance of Glasgow

What's in It for You?

• Competitive salary (circa £45,000, depending on experience) plus benefits
• Hybrid working – typically 2 days per week in the office
• A business that invests properly in its people and promotes from within
• Clear, achievable career pathways without needing to move firms
• Exposure to high‑quality clients and a respected market brand
• A stable, growing platform where people build long‑term careers

Recruitment Process

1. Initial confidential discussion to walk through the role and business in detail
2. Two concise interviews with the hiring firm
3. Full interview preparation and guidance throughout

To support diversity and inclusion, we maintain an inclusion‑first culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.