Collections Advisor B2B

Worldpay Group Plc; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading payments company based in Manchester is seeking a Collections Advisor to join their Revenue Operations team. The role involves managing customer arrears efficiently through various communication methods and ensuring empathy towards customers. Candidates should have experience in collections or credit control, strong customer service and communication skills, and the ability to adapt to a fast-paced environment. The position offers a competitive salary alongside a bonus scheme, with opportunities for professional growth.

Benefits

Healthcare allowance

Company pension scheme

Employee Assistance Programs

Paid time off

Monthly wellbeing allowance

Qualifications

• Experience working in Collections as a Collections Agent or similar role.
• Ability to empathize with vulnerable customers.
• Proficient in managing customer arrears.

Responsibilities

• Recover customer arrears via various communication methods.
• Act as the first point of contact for customers with outstanding arrears.
• Negotiate and set up repayment arrangements.

Skills

Customer service skills

Strong communication skills

Empathy

Negotiation skills

IT skills

Adaptability

Education

Experience in Collections (Late or Early Arrears)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our ever‑evolving Revenue Operations team and help us unleash the potential of every business.

What you’ll own as the Collections Advisor

Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function

Acting as a first point of contact for customers with outstanding arrears

Reinstating of Direct debits to adhere to our One Call Resolution aim

Showing empathy to vulnerable customers

Negotiating & setting up repayment arrangements

Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)

Adhere to KPI's set by the business

What you’ll bring

We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar

Strong customer service & communication skills with the ability to empathise with people

The ability to adapt to change in a fast‑paced environment

Experienced working within a regulated organisation background

Polite telephone manner

Strong IT skills to navigate multiple platforms

Experience of working with Microsoft Office - Word, Excel and Outlook

It’s a bonus if you have

Experience working with corporate customers

Understanding of Direct Debits

Understanding around the BACS rules

Good understanding of Complaint Resolution

About the team

Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance.

Competitive salary plus up to £500 per month commission based bonus scheme

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here’s where we’ll learn a little about you, why you want to join Worldpay, and why you’d be a good addition to our team. You’ll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we’ll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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