Collections Advisor

Inside Housing Management; Nottingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

A housing management organization in Nottingham is seeking a Collections Advisor (Customer Accounts Advisor) to manage rent and income-related queries through inbound and outbound calls. The role requires exceptional listening and problem-solving skills while adapting in a fast-paced environment. Offering competitive salary and permanent full-time position, this role provides comprehensive training to develop your skills further.

Qualifications

• Ability to remain composed while assisting a diverse range of customers.
• Capable of working in a fast-paced environment and meeting performance targets.

Responsibilities

• Take ownership of rent and income-based queries via inbound and outbound calls.
• Negotiate with customers to ensure the correct outcome for both parties.
• Work closely with multiple teams to resolve queries promptly.

Skills

Exceptional listening skills

Problem-solving skills

Ability to multi-task under pressure

Detail-oriented

Job description

Collections Advisor known internally as a "Customer Accounts Advisor (The Hub)"

Location: Beeston, Nottingham, NG9 1LA - Free on-site parking subject to availability

Salary Banding: £28,044 - £29,519 (Dependent upon experience)

Contract Type: Permanent Full Time 37.5hrs per week

Are you passionate about providing an exceptional customer experience and looking for a new role in collections? Do you enjoy speaking with customers and solving their problems with empathy and)):

This role will involve taking ownership of rent and income‑based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers.

This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact.

What you'll need to succeed

You'll be assisting a diverse range of customers, so will need the ability to remain composed. You must be able to multi‑task under pressure whilst demonstrating the capacity to adapt in a fast‑paced environment. You will work in an organised and structured manner; be detail‑driven and capable of always producing outstanding quality work, whilst working to set performance targets.

This role requires you to work closely with a number of other teams. You will have exceptional listening and problem‑solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.

What you'll get in return

In return, you will be exposed to the fast‑paced environment where you can benefit from our comprehensive in‑house training to continue developing and utilising your skill set.

What to Expect:

Be prepared to be tested on your communication abilities and your commitment to providing customer excellence.

Our recruitment process is designed to showcase your strengths:

• Step 1: A friendly phone conversation to get to know you.
• Step 2: A face‑to‑face interview where you can demonstrate your skills and passion.

Be ready to show us how you make a difference through exceptional service.

The company

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

In October 2018 like‑minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.