Cloakroom Attendant

Metropolitan Casinos; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier gaming venue in Greater London is seeking a Cloakroom Attendant to provide efficient service in the cloakroom and toilet areas. The ideal candidate will have outstanding customer service skills and be methodical in their approach. Responsibilities include maintaining cleanliness, handling guests’ property, and following policies related to lost items. This position requires a high level of personal integrity and the ability to communicate effectively in English. Applicants must be aged 18 or above and have the right to work in the UK.

Benefits

50% off food and beverages in all UK venues

Extensive rewards platform with discounts

Company pension

Life assurance

Company sick pay

Financial advice services

Cycle to work scheme

Qualifications

• Aged 18 or above and have the right to work in the UK.
• Able to promote all areas of the Club and understand departmental operations and services.

Responsibilities

• Provide courteous and efficient service in the cloakroom & toilet areas.
• Comply with local policies in relation to handling guests’ property.
• Maintain clean and tidy cloakroom areas.
• Receive, keep, and return guests' property in the cloakroom.

Skills

Outstanding customer service skills

Exceptional interpersonal skills

Methodical and attentive to detail

Previous experience in a customer service environment

Team player

Ability to communicate in clear and concise English

Job description

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit.

Our tendestinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo, and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

What We Are Looking For

A Cloakroom Attendant to provide a courteous and efficient service in the cloakroom & toilet areas to members and guests. In addition to the duties and responsibilities listed, the jobholder is required to perform such other duties as may be assigned by management from time to time.

The Role

• To fully comply with local policies in relation to handling guests’ property.
• To fully comply with policies relating to lost items and lost tickets.
• To keep the cloakroom areas clean and tidy.
• To receive, keep and return coats, hats, etc., in the cloakroom area, belonging to members and guests.
• Comply with till procedures as set out by the company.
• Always achieve the highest possible standards of personal grooming.

• Reporting all maintenance faults to the maintenance office.
• Maintain and reflect the brand values at all times.
• Report for duty at the time specified on the rota and to be in the correct uniform and in the cloakroom at the beginning of their shift.

Who You Are

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.

• Methodical and attentive to detail.
• Ability to promote all areas of the Club and understand departmental specific.operations and services in order to explain and guide the guest during their visit.
• Previous experience in a customer service environment.
• To be a team player.
• Able to communicate in clear and concise English.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note

You must be aged 18 or above and have the right to work in the UK