Clinical Operations Support Associate

Resonantclinical; Chorley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading life sciences company in Chorley is seeking a Clinical Operations Support Associate to coordinate mid-study calibrations for medical devices. You will handle customer queries, lead documentation distribution, and engage in technical discussions to support our diverse product range. This role requires excellent communication and teamwork skills in a fast-paced, customer-focused environment. Join us in our mission to advance science through quality services.

Qualifications

• Experience in a team-oriented and customer-focused environment.
• Ability to respond to customer queries accurately.
• Experience documenting and resolving service cases.

Responsibilities

• Coordinate and manage mid-study calibrations.
• Respond to customer queries regarding products and services.
• Lead document distribution and share service documentation.

Skills

Excellent communication

Customer focus

Team collaboration

Job description

Clinical Operations Support Associate page is loaded## Clinical Operations Support Associatelocations: Chorley, GBRtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR100266**Job Description Summary**MESM (Medical Equipment Supplies & Management) specialize in the sourcing, supply, service, and end of study support of medical and laboratory equipment for the clinical trial industry. We currently supply specialist medical equipment to all regions of the world and both our customer list and geographical reach is expanding daily. Based at MESM in Chorley UK, the Service Support Co-ordinator role will work in a fast paced challenging environment. In this position, you will support our customers and clinical trial sites. answering queries related to products and services.**How will you make an impact & Requirement**You will be responsible for the coordination and management of mid study calibrations and associated tasks across the Mid Study Service pillar. Your responsibilities include:* Responding to internal and external customer queries in a timely and accurate way.* You will be the primary product support lead for a diverse range of medical devices and ancillary products.* You will be responsible for ensuring that any service cases and product related complaints are fully investigated documented and escalated as required to resolve cases in an efficient and effective manner.* You will participate in technical / support discussions with stakeholders to ensure they are kept updated on the case status.* Gathering feedback and sharing with our management team to improve our offering.* Lead our document distribution process and share appropriate service documentation with stakeholders as requested.* Carrying out other supporting duties in line with the needs of the Mid Study Service Team.Experience working in a team in a customer focused, target driven environment is highly desirable.To be successful in this role you should be an excellent communicatorAt Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.