Clinical Administrator - ENT

Esht; Eastbourne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Eastbourne is looking for a Clinical Administrator to support its ENT department. This role, demanding strong organizational and communication skills, emphasizes IT literacy while ensuring outstanding patient care. Ideal candidates should possess recent secretarial experience, with a commitment to NHS values and a focus on delivering high-quality service. The position offers a full-time schedule with competitive salary benefits, including training opportunities and career progression.

Benefits

Training & development opportunities

27 days paid annual leave plus bank holidays

Contributory pension scheme

Qualifications

• 2+ years of recent secretarial experience in a busy office environment.
• Understanding of NHS operations is an advantage.
• Excellent typing skills for efficient data entry.

Responsibilities

• Support clinicians to achieve exemplary patient care.
• Maintain high levels of customer service and attention to detail.
• Assist the clinical team with administrative tasks.
• Handle patient interactions and queries effectively.

Skills

Organisational skills

Communication skills

IT skills

Interpersonal skills

Education

Good general education to GCSE Grade C or above

IT training on office software packages

NVQ3 Business & Administration or equivalent

NVQ4 in administration or equivalent

Tools

Microsoft Office

Audio typing software

Job description

Main area Clinical Administrator - ENT Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (08:30-16:30 with a 30 minute lunch break) Job ref 374-ED1062

Site Eastbourne DGH Town Eastbourne Salary £24,937 - £26,598 per annum, pro rata Salary period Yearly Closing 06/01/2026 23:59

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

Are you:

• Organised?
• Positive?
• Reliable?
• Solution focussed?
• IT literate
• Motivated to support the NHS?

Do you have:

• A good work ethic?
• A “can do” attitude?
• Initiative?
• A passion to improve patient experience?
• A sense of accountability?

As a Clinical Administrator in the ENT Department you will play a vital role in supporting clinicians to achieve exemplary patient care. If you enjoy variety in a fast-paced environment wish to be part of a team striving to make a difference and have the ability to work under pressure at times and you can answer “yes” to the above then we want to hear from you.

The successful candidate will need to deal with patients, clinicians & other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team & the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal & written skills & have a "can do" attitude.

Main duties of the job

You will have a good level of IT literacy as you will be using multiple software packages. You will be empathetic, efficient, hardworking & resilient.

This role will keep you both challenged & busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors & specialist nurses.

Potential applicants should ensure they evidence the skills listed above in their application.

In return we offer our employees:

• Training & development including paid apprenticeships leading to valuable qualifications
• Career progression opportunities
• 27 days paid annual leave plus bank holidays rising to 33 days with continued service
• Contributory pension scheme

The Trust is an equal opportunities employer & believes in treating everyone with dignity & respect. We encourage applications from all sectors of the community. We are committed to the health & wellbeing of our staff & we have a number of initiatives which promotes our supportive & inclusive approach to staff health & wellbeing, career development & benefits.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete your applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

• Evidence of good general education to GCSE Grade C or above, including Maths and English
• IT training on office software packages
• NVQ3 Business & Administration or equivalent
• NVQ 4 in administration or equivalent

Experience

• Good level of recent secretarial experience in a busy office environment
• NHS experience

Skills

• Excellent communication skills, both written and verbal, to communicate with, co-ordinate and liaise with a multidisciplinary team
• Excellent typing, word processing and audio typing skills. IT skills for data entry
• Good organisational and interpersonal skills
• Ability to handle difficult situations

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.