Clinical Administrator

Haringey GP Federation; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS organization is seeking a Clinical Administrator to join their team in Newcastle upon Tyne. The successful candidate will provide efficient administrative support to clinical staff, handle patient inquiries, and manage appointments. Qualifications include an O Level 3 in administration and IT skills in Microsoft Office. Applicants should demonstrate strong communication and organizational skills. This is an opportunity to work in a dynamic healthcare environment with comprehensive training provided.

Qualifications

• Experience of secretarial/administrative procedures.
• NHS Administration/Secretarial experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Provide comprehensive support service to clinical staff.
• Communicate with patients regarding appointments.
• Cover Team Leader's duties as required.

Skills

IT Skills (MS Office)

Communication Skills

Time Management

Organizational Skills

Education

O Level 3 qualification in administration

English qualification at Level 2

Maths qualification at Level 1

Tools

NHS Systems (eRecord, System One)

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 18 January 2026

Want a career working in the NHS? Surgical and Associated Specialties Board are looking for a talented individual who wish to pursue a career in administration.

We are looking for a conscientious individual with an enthusiastic outlook. The successful candidate must demonstrate good organisation skills and have skills to be a team player. You will need to be able to demonstrate a clear understanding of patient confidentiality, whilst be well motivated and reliable.

The role provides direct working alongside the administration team to support general administration duties including communication between the patients and the clinical teams, coordinating telephone enquiries from patients, booking appointments, updating patient electronic records when required amongst other general office duties.

You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will present learn and develop skills using Microsoft Office and NHS systems.

We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have.

• Interview Date: 3rd February 2025
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will work as part of a team to provide a comprehensive and efficient administration service to the Neuroendocrine specialist nurses and their teams.

This will include registration of referrals, finalising of clinic letters, dealing with patient queries over the telephone, data entry using Excel and booking appointments.

The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, and must have an organised approach to work.

The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive, and welcoming team and to further develop existing knowledge and skills, including knowledge of the NHS and medical terms/procedures. Previous administration/secretarial experience in an NHS environment is preferred but not essential, as full training will be given.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required

Person Specification

Qualifications & Education

• O Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Knowledge & Experience

• Experience of secretarial/administrative procedures
• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust