Climbing Centre Manager

Sportandrecreation; England; On-site; GBP 34,000 - 38,000; Full time

Job summary

A vibrant independent climbing wall is seeking a Centre Manager in Southend-on-Sea, England. In this role, you will oversee daily operations, ensure safety standards, and foster a welcoming community environment. The ideal candidate has management experience in the climbing or leisure industry and is passionate about sports. This position offers a salary of £34-38k plus bonuses, along with additional perks like pension contributions and discounts. Flexible working hours required.

Benefits

Company pension contributions

Company sick pay

Free access to climbing facilities

25% discount in climbing shop

15% discount in coffee shop

One free barista drink per day

Unlimited tea

Qualifications

• Minimum 1 year of management experience within the climbing, leisure, or sports industry.
• Strong leadership, communication, and interpersonal skills.
• Passion for climbing/sports and commitment to the company's values.

Responsibilities

• Oversee all aspects of centre operations including staff scheduling and customer service.
• Conduct risk assessments and ensure compliance with health and safety standards.
• Drive business growth by exploring new ideas and partnerships.

Skills

Management experience in climbing or sports industry

Excellent customer service skills

Strong leadership and communication skills

Proficiency in Google Workspace and CRM systems

Ability to work flexible hours

Job description

Ready to take the next step in your career, growing alongside a vibrant independent bouldering wall? Indirock is a community-driven, non-profit climbing wall based in sunny Southend-on-Sea - just 50 minutes by train from central London.

About The Role

As our Centre Manager, you will be responsible for day-to-day operations, safety and standards, continuing to build Indirock's friendly and welcoming community. We're looking for somebody with experience in the climbing and/or leisure industry, with an interest in building teams and a community. In this role you will work closely with our Founder CEO to make Indirock a success, within a budget set by the Board.

The Role

You will be responsible for:

• All aspects of centre operations, including staff scheduling, customer service, cleanliness and facility maintenance.
• The staff team including development and implementation of staff and work experience training programs, Staff meetings and performance reviews
• All aspects of centre safety and compliance, including conducting risk assessments and ensuring incident reporting is compliant and analysed regularly.
• Proactively driving business growth by exploring and implementing new ideas and partnerships. Actively participate in the recruitment and selection process for all centre staff.
• Demonstrating transparency, openness and respect in dealing with staff and members of the public.
• Ensure a welcoming, inclusive atmosphere is created at Indirock, encouraging climbers of all abilities, backgrounds and income levels to feel part of the community.
• Follow all health and safety, environmental and other procedures as laid out by the Company and provided in the Employee Handbook. You may from time to time be required to carry out such additional or alternative tasks as the Company may require and to comply with the policies and lawful directions of the Company.
• Minimum 1 year of management experience within the climbing, leisure, or sports industry.
• Excellent customer service skills and a strong ability to build rapport with customers and staff.
• Strong leadership, communication, and interpersonal skills. Proficiency in Google Workspace and CRM systems.
• Ability to work flexible hours, including evenings and weekends. Passion for climbing/sports and a strong commitment to the company's values

Desired Skills

• Bouldering instructor/coaching qualifications.
• Safeguarding experience.
• Driving license.
• 37.5 hours/week (£34-38k depending on experience, plus KPI-related bonus)
• Company pension contributions and company sick pay
• Free access to Indirock's climbing, gym room & climbing classes
• 25% discount in our climbing shop
• 15% discount in our coffee shop
• One free barista drink per day, and unlimited tea

To Apply

Send your CV and a covering email to [e-mail] with the subject Indirock Centre Manager by, Sunday 18th January.