Client Services Ticketing Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A dynamic organization in ticketing services seeks a Client Service Ticketing Manager in London. This role demands a client-focused individual who excels in a fast-paced environment, with responsibilities including client support and events management. The successful candidate will collaborate with various teams and ensure exceptional service delivery. Offering a competitive salary of £30,000 - £32,600 per annum plus benefits, this position provides flexible working opportunities, fostering both professional growth and work-life balance.

Benefits

10% bonus

Training and onboarding

Flexible working hours

Opportunity to attend events

Inclusive workplace culture

Qualifications

• Proven experience in a fast-paced environment, ideally with ticketing or live events.
• Strong knowledge of event ticket sales and associated technology.
• Exceptional communication skills to engage stakeholders.

Responsibilities

• Act as the first point of contact for AXS UK clients for ticketing queries.
• Build and maintain events in the ticketing system.
• Collaborate with internal teams for a seamless client experience.
• Provide additional client support as needed, including during events.

Skills

Client-facing experience

Strong communication skills

Attention to detail

Proactive and organized approach

Tools

Ticketing systems

Job description

Pay: £30,000 - £32,600 per annum plus 10% bonus and benefits

Highlighted points for this job

Client Service Ticketing Manager role in London

Act as first point of contact for AXS UK clients

Experience in fast-paced environment with ticketing systems required

Collaboration with Fulfilment, Marketing, Content and Customer Services teams

Three days in office, two days remote work flexibility

Are you looking to develop your career in Client Services?

Want towork at a company named in The Sunday Times Best Places to Work 2024?

AXS, part ofAEG, is a global leader in ticketing technology, powering unforgettable live experiences through innovative data solutions.

We're seeking a talentedClient ServiceTicketing Manager to join our dynamic team in London. In this role, you'll play a pivotal role in shaping our product strategy, driving execution, and collaborating with highly cross-functional teams to deliver exceptional experiences to our users.

What You' það Do

• Act as the first point of contact for AXS UK clients, delivering a friendly, professional and efficient service across all ticketing queries.
• Build, manage and maintain events in our ticketing system, overseeing the full event lifecycle from on-sale through to event day.
• Collaborate closely with Fulfilment, Marketing, Content and Customer Services teams to ensure a seamless customer and client experience.
• Provide additional client support when required, including out-of-hours, weekend and on-site event support as part of the Client Services cpp.

What Youраш Bring

• Proven experience in a fast-paced environment, ideally within ticketing, live events or a client-facing role.
• Strong knowledge of event ticket sales, ticketing systems and associated technology, with excellent attention to detail.
• Exceptional communication and relationship-building skills, with the ability to work confidently with stakeholders at all levels.
• A proactive, organised and downloaden-focused approach, with the ability to manage deadlines and maintain high service standards.

Join us in transforming how the world experiences live entertainment through the power of Client Services.

Where: You'll be based at our head office opposite London Bridge Station . We work ده days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

We'll give you a thorough induction on how wework at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies marches, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right field. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We arecommitted to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race danh, religion or belief and marriage and civil partnerships. If you require reasonable страниц adjustments in any recruitment process with us, please make us aware.

We know that diverseteams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If thisrole excitently but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we' ww looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Becauseat AEG Europe, we believe that the best ideas come from the most inclusive teams – and we are building a workplace where everyone can thrive.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!