Client Services Strategy Lead | Delivery & SLAs

BT Ireland; East Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider is seeking a Senior Client Services Manager in Derby to strategically shape service and delivery strategies. This role involves leading teams to meet customer goals, managing service delivery, and fostering a culture of excellence. Ideal candidates will have extensive service management experience, ITIL certification, and a strong focus on enhancing customer satisfaction. This position offers a competitive salary package along with substantial benefits and a flexible working model.

Benefits

Competitive salary

15% on target bonus

25 days annual leave plus bank holidays

Pension scheme

Car allowance

Private healthcare

Flexible working options

Qualifications

• 5+ years working history in the UK for Security Clearance eligibility.
• Extensive experience in Service Management and ITIL processes.
• Demonstrable focus on enhancing customer loyalty and satisfaction.

Responsibilities

• Develop and execute service and delivery strategy aligned with customer goals.
• Oversee the operational aspects of service delivery and manage escalations.
• Lead and motivate a team, fostering a culture of excellence and continuous improvement.

Skills

Service Management

ITIL 4 Foundation certification

Customer experience metrics

Project management skills

Education

ITIL 4 Foundation certification

Tools

PMP

Prince 2

Agile methodologies

Job description

A leading telecommunications provider is seeking a Senior Client Services Manager in Derby to strategically shape service and delivery strategies. This role involves leading teams to meet customer goals, managing service delivery, and fostering a culture of excellence. Ideal candidates will have extensive service management experience, ITIL certification, and a strong focus on enhancing customer satisfaction. This position offers a competitive salary package along with substantial benefits and a flexible working model.