Client Services Executive (Front of House)

Blind Ambition; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international law firm in London is seeking a Client Services Executive (Front of House) to provide outstanding customer care and professionalism as the first point of contact for visitors and clients. This permanent, full-time role involves managing the reception area, coordinating meeting room bookings, and delivering a friendly welcome. Candidates should have a strong customer service background, excellent communication skills, and a service-focused attitude. IT literacy, including knowledge of Microsoft Office, is essential.

Qualifications

• Proven background in customer service within a corporate or high-standard setting.
• Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
• Service-focused attitude and the ability to stay calm under pressure.

Responsibilities

• Deliver a professional and friendly welcome to visitors and clients.
• Manage visitor sign-in according to security procedures.
• Coordinate bookings and configure meeting room layouts.
• Set up conference rooms with necessary equipment.
• Handle queries, complaints, and ad hoc tasks calmly.

Skills

Customer service excellence

Interpersonal communication

IT skills

Organizational skills

Tools

Microsoft Office

Manhattan Datacraft

Job description

Client Services Executive (Front of House)

Location: City of London

Organisation: London Works (on behalf of a leading international law firm)

Contract: Permanent, full-time

Working Pattern: Monday to Friday, shift-based between 07:30 and 20:30.

About the Role: Reporting to the Senior Client & Hospitality Services Manager, you will be the face of the firm and the first point of contact for visitors and clients—both in person and over the phone. This is a high-profile, people-facing role where you will create a lasting first impression by providing outstanding customer care and professionalism.

Key Responsibilities

• Five-Star Welcome: Deliver a professional and friendly welcome to visitors, occupiers, and clients.
• Front of House Operations: Manage visitor sign-in according to security procedures and maintain a professional reception area.
• Meeting Room Management: Coordinate bookings and configure room layouts—such as Cabaret, Theatre, or Boardroom.
• Technical Support: Set up conference rooms with equipment including laptops and video conferencing tools (full training provided).
• Professional Communication: Answer calls promptly and professionally, using guests' names for a personalised experience.
• Operational Support: Handle queries and complaints calmly and manage ad hoc tasks like deliveries or taxi bookings.

What We’re Looking For

• Experience: Proven background in customer service within a corporate or high-standard setting.
• Communication: Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
• IT Literacy: Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is a plus).
• Attributes: A service-focused attitude, the ability to stay calm under pressure, and strong organisational skills.

Inclusion & Accessibility

London Works actively welcomes and champions applications from people under-represented in professional services sectors, including those from lower socio-economic backgrounds, disabled and neurodivergent candidates, and career changersph3>How to Apply

Please send your CV and a brief note on your area of interest/motivation to [e-mail].