Client Services Engineer

AnaVation LLC; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Client Services Engineer to provide technical assistance and support to clients. Responsibilities include troubleshooting computer system issues, maintaining systems, and managing client communication. The ideal candidate has 4-7 years of IT experience, with strong troubleshooting skills in a range of environments including Windows Server and MS Exchange. This position requires excellent communication skills and professionalism.

Qualifications

• 4-7 years of related IT experience in an enterprise environment.
• 3+ years of recent systems maintenance and end user support experience.
• Experience in financial services industry preferred.

Responsibilities

• Provide on-site technical support and troubleshoot issues.
• Maintain systems and install new equipment.
• Manage ticket queue and document problems effectively.
• Interact with clients and provide status updates.

Skills

Desktop troubleshooting

Server troubleshooting

Windows Server

MS Exchange/365

Active Directory

LAN/WAN

MDM

Microsoft Office Suite

Communication

Tools

ConnectWise

VMware

Citrix

Cyber Security tools

Job description

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities

• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client’s operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.

Qualifications

• 4-7 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Financial services industry and MSP experience preferred.
• Excellent desktop and server troubleshooting skills.
• Strong hands‑on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high‑level of professionalism and sound judgement.
• Experience with ConnectWise or similar ticketing system preferred.