Client Service Manager

IDEX Consulting; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading global insurance brokerage in Leeds is seeking an experienced Client Service Manager / Account Handler to manage a portfolio of complex commercial clients. You will be responsible for delivering high-quality service and risk management solutions. The ideal candidate will have strong experience in commercial insurance and excellent communication skills, with a competitive salary of up to £55,000 offered along with flexible working arrangements.

Benefits

Competitive salary up to £55,000

Opportunity to work with prestigious clients

Supportive team culture

Qualifications

• Strong experience in commercial insurance account handling or client servicing.
• Ideally, exposure to large or complex risks.
• Confident using modern broking and CRM systems.

Responsibilities

• Take ownership of a portfolio of key commercial clients.
• Act as the main point of contact for day-to-day servicing.
• Collaborate with Client Directors and Broking teams.

Skills

Commercial insurance account handling

Communication skills

Relationship management

Organisational skills

Broking and CRM systems

Education

Cert CII or working towards

Job description

An exciting opportunity has arisen for an experienced Client Service Manager / Account Handler to join a leading global insurance brokerage based in Leeds. You\'ll be working with a portfolio of large, complex commercial clients—supporting the delivery of high-quality service and risk management solutions.

The Role

• Take ownership of a portfolio of key commercial clients, many with complex or international risk exposures.
• Act as the main point of contact for day-to-day servicing, renewals, mid-term adjustments, and policy queries.
• Collaborate closely with Client Directors and Broking teams to deliver tailored insurance and risk solutions.
• Build and maintain strong insurer relationships to achieve competitive terms and optimal cover.
• Ensure compliance with FCA regulations and internal quality standards.

About You

• Strong experience in commercial insurance account handling or client servicing—ideally with exposure to large or complex risks.
• Excellent communication and relationship management skills.
• Highly organised with the ability to prioritise multiple client demands.
• Cert CII (or working towards) preferred.
• Confident using modern broking and CRM systems.

What\'s on Offer

• Competitive salary up to £55,000 (depending on experience).
• Opportunity to work with prestigious, high-value clients.
• Supportive team culture with excellent career development pathways.
• Flexible / hybrid working and a comprehensive benefits package.

If you\'re an experienced insurance professional looking for a challenging and rewarding role with exposure to complex risks and premium clients, we\'d love to hear from you.

For more information contact Ian at IDEX

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At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.