Client Service Director, AdvertisingInside Syneos HealthWhy Work Here

Graymills Corp; City of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading advertising firm in London seeks a Client Service Director to drive financial performance and lead a high-performing team. The ideal candidate will have visionary leadership skills, strong financial acumen, and experience in developing advertising strategies. This role offers a competitive package and excellent personal development opportunities.

Benefits

Competitive package

Flexible working environment

High-quality training opportunities

Qualifications

• Strong financial and commercial acumen.
• Planning and forecasting abilities.
• In-depth knowledge of markets and changing business environments.

Responsibilities

• Drive financial performance in conjunction with the Managing Director.
• Develop and deliver advertising strategies across the EU.
• Lead business development growth plans.
• Manage client services and address any client issues promptly.
• Oversee talent development within the advertising team.

Skills

Visionary leadership

Effective management and delegation

Strong communication and negotiation abilities

Excellent presentation skills

Complex problem solving

Effective decision making

Job description

Client Service Director, Advertising

Location: Bloomsbury Way, London, ENG, United Kingdom

Reporting to: Managing Director

Job ID: 12248

Overview of Role

• Drive financial performance: This role will work in conjunction with the Managing Director and Financial Director to deliver both revenue and margin targets for a growing Advertising practice.
• Build a high-performance culture: This role will work closely with the Managing Director and other senior agency staff to drive, develop, and lead a team of advertising professionals in London. You will support and guide the core team to achieve high-quality results, while ensuring that team members understand current expectations and have a clear view of future role opportunities and development requirements to successfully progress their careers within the organisation. Succession planning, early talent identification, and coaching will be key areas of focus for this role. At the core of this role will be ensuring the efficiency of the team and active financial management and oversight in sharing resources across the London Advertising Practice.
• Develop and deliver the advertising strategy: You will be responsible for developing and delivering the Advertising business strategy, working closely with the other EU Advertising businesses. You will also lead the driving and shaping of the Business Development growth plan both through organic and new business opportunities. This would be in partnership with the Managing Director, Head of Business Development and New Business Leads.
• Client Services & Business Development: Work with Managing Director and EU Head of Business Development to create BD strategies, drive and shape growth both with organic and new business opportunities; Drive best-practice and quality standards across the Advertising team; Manage any client issues which arise in a direct and timely manner; Conduct ongoing monitoring of external trends and continuous evaluation of services to ensure that the UK Advertising business continues to evolve and take maximum advantage of the market environment; Participation in procurement negotiations with finance team and externally as necessary including at a Global Level.
• Leadership: Develop and deliver the Advertising business strategy aligning with our affiliated European and Global Advertising businesses; Demonstrate strong corporate leadership and loyalty taking ownership of Syneos management practices; Work closely with the Account teams within the Advertising team to ensure smooth running of any operational requirements; Actively work to implement the London business development strategy and regularly review progress against business objectives; Develop and deliver policies and systems essential to efficient and profitable performance and growth; Develop and maintain effective relationships within the wider global Syneos business.
• Financial Management: Deliver and demonstrate compliance with financial practices governing the success of the UK Advertising practice; Responsibility for driving and providing ongoing recommendations to the UK finance team as part of the continuous improvement of the team; In partnership with Managing Director and Financial Director, develop and be responsible for driving annual revenue forecasts, reforecasts, and business planning to meet the agreed targets across all the London Advertising Practice; Ensure the development and accuracy of capacity plans, consolidated across all the London Advertising Practice to deliver on agreed business targets; Participate and provide monthly financial analysis and reporting to EU Managing Director, Financial Controller and CFO; Participate in regular focus group meetings with US leadership making appropriate financial recommendations, analysis, and forecasts for the UK Advertising Practice.
• Line Management / People Focus: Continue the building and development of a high-performance culture within the advertising team. Demonstrate active leadership in the mentoring and coaching of teams within the London Advertising team; Oversee talent development, including participation in the appraisal process, reviews, and goal setting; Provide constructive feedback and proactively address staff performance issues; Work with HR, the Managing Director, and Directors to align training provision, support and promote rising stars, and actively manage under‑achievers.

Key Things We Are Looking To See

• Visionary leadership
• Ability to motivate a team
• Effective management and delegation
• Strong communication and negotiation abilities
• Excellent presentation skills
• Understanding of a multi‑faceted business operation
• Strong financial and commercial acumen
• Planning and forecasting
• In‑depth knowledge of markets and changing business environments
• Complex problem solving
• Effective decision making

In Return For

• Working for a fully integrated global pure play health communications group that offers best‑in‑class capabilities, spanning PR, digital, social media, medical education and advertising
• Working for an agency that allows you to work and grow within a dynamic and fast‑paced environment that is big on collaboration and integration
• Working as part of a well‑supported team with exposure to experienced team members who share expertise and learnings
• Unrivalled opportunities for personal and professional development due to the depth and variety of expertise within our agency and network
• High‑quality training opportunities presented at a local and global level
• Competitive package and flexible working environment

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).