Client Experience Advisor - Coventry

Pdsluk; Coventry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A renowned automotive service provider is seeking a Client Experience Advisor in Whitley to engage with clients via telephone, chat, email, and social media. The role focuses on complaint resolution and upholding luxury service standards. Ideal candidates should possess excellent communication and stakeholder management skills, with experience in client-facing roles. This role offers the opportunity for flexible hybrid working after initial training, contributing to a premium brand's commitment to customer satisfaction.

Qualifications

• Experience in client-facing roles across sectors like retail, travel, or entertainment.
• Strong ability to thrive in high-volume environments.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Engage with clients primarily via telephone, chat, email, and social media.
• Focus on complaint resolution and first contact resolution (FCR).
• Build rapport and address queries from discerning clients.

Skills

Excellent communication skills

Stakeholder management

Ability to multitask

Resilience

Energetic attitude

Job description

Are you passionate about delivering exceptional customer experiences within a luxury environment? Join us at Chartsign on behalf of our prestigious client, a leader in luxury automotive support, as a Client Experience Advisor in Whitley.

In this dynamic, fast‑paced role, you will engage with clients primarily via telephone, chat, email, and social media – focusing on complaint resolution and first contact resolution (FCR). Your expertise will help build rapport, address queries from discerning clients, and uphold the high standards of luxury service that the Jaguar Land Rover brand embodies. We value attitude and provide comprehensive training to enable your success.

Ideal candidates are resilient, energetic, and possess excellent communication and stakeholder management skills, with experience in client‑facing roles across sectors like retail, travel, or entertainment. An ability to multitask and thrive in high‑volume environments is essential.

This is an exciting opportunity to contribute to a premium brand, offering flexible hybrid working after initial training. Come and be part of a dedicated team committed to delivering world‑class client experiences.

Note: Due to the nature of this position we are unable to accept applications requiring sponsorship.