Client Engagement & Growth Specialist (Hybrid)

Nelsons Solicitors; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading regional law firm in Nottingham is seeking a Client Contact Specialist. In this role, you will act as the first point of contact for clients, manage incoming leads, and support new business coordination. Ideal candidates have 3-4 years in customer service or business development, strong communication skills, and experience with CRM systems. Benefits include 25 days leave, pension, and hybrid working options. Competitive salary with excellent perks awaits the successful candidate.

Benefits

25 days’ annual leave

Pension

Legal service discounts

Hybrid working

Qualifications

• 3 to 4 years’ experience in client-facing or customer service roles.
• Strong organizational skills and ability to manage priorities.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Act as the first point of contact for prospective clients.
• Qualify and triage incoming leads for timely follow-up.
• Track and report on performance metrics and client feedback.

Skills

Client engagement

Organizational skills

Communication skills

Problem-solving abilities

CRM systems experience

Job description

A leading regional law firm in Nottingham is seeking a Client Contact Specialist. In this role, you will act as the first point of contact for clients, manage incoming leads, and support new business coordination. Ideal candidates have 3-4 years in customer service or business development, strong communication skills, and experience with CRM systems. Benefits include 25 days leave, pension, and hybrid working options. Competitive salary with excellent perks awaits the successful candidate.