Client Delivery Partner

Apexon Ireland Limited; Sunderland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology services firm in the UK is seeking a dynamic Client Delivery Partner to lead strategic client relationships in the Energy & Utilities sector. This hybrid role involves overseeing project delivery, managing large accounts, and driving customer satisfaction by collaborating with internal teams. Ideal candidates will have over 8 years of expertise in Technical Account Management, a strong technical foundation, and excellent communication skills. The company offers competitive benefits including a bonus, healthcare, and continuous learning opportunities.

Benefits

Up to 10% bonus

25 days holiday + bank holidays

Access to wellness platforms

Life Insurance & Income protection

Enhanced Maternity & Paternity Pay

Cycle to work scheme

Tech Scheme with discounts

Free unlimited Udemy account

Qualifications

• 8+ years of experience in Technical Account Management or Delivery Leadership.
• Proven track record of managing large accounts in various sectors.
• Strong technical foundation in application development or data engineering.

Responsibilities

• Act as the primary point of contact for clients in the Energy & Utilities sector.
• Oversee project delivery to ensure timelines and quality standards are met.
• Identify and scope new opportunities aligned with clients' priorities.

Skills

Technical knowledge in application development

Account management expertise

Strong communication skills

Negotiation skills

Ability to manage complex engagements

Education

Degree in Business, Computer Science, or related field

Job description

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

Delivery Lead for the programme, working with the client to manage the data platform programme, as well as holding the client relationship and managing the Apexon Delivery Teams.

We are seeking a dynamic and experienced Client Delivery Partner to lead strategic client relationships in the Energy & Utilities sector. This hybrid role integrates commercial acumen, account management expertise, and technical delivery oversight. The Engagement Partner will act as a trusted advisor to our clients, ensuring the successful delivery of technology solutions while identifying opportunities for growth and innovation. You will be responsible for driving customer satisfaction by managing the portfolio of ongoing projects, addressing escalations, and collaborating with internal teams to scope, price, and deliver new initiatives. The ideal candidate will have a strong technical foundation to work with business stakeholders and technical experts, shaping solutions that align with our clients’ goals.

Key Responsibilities

Strategic Account Leadership:

• Serve as the primary point of contact for clients, ensuring a deep understanding of their business challenges and priorities.
• Establish and maintain strong, long-term relationships with senior stakeholders, including CXO‑level executives.
• Develop and execute account strategies and growth plans, collaborating with internal teams and client stakeholders.

Technical Delivery Oversight:

• Oversee the delivery of ongoing projects, ensuring timelines, budgets, and quality standards are met.
• Provide regular status updates, address delivery challenges, and proactively manage escalations.
• Collaborate with technical SMEs to define project requirements, shape solutions, and create detailed delivery plans.

Opportunity Mining & Business Development:

• Identify and scope new opportunities within the client's portfolio, aligned with their strategic priorities.
• Lead the creation of proposals, including effort estimation, pricing, and contract negotiations.
• Drive cross‑sell and up‑sell opportunities, leveraging our expertise in application development and data engineering.

Required Qualifications and Experience:

• 8+ years of experience in Technical Account Management or Delivery Leadership within a technology consultancy or related environment.
• Proven track record of managing and growing large accounts in the Automotive, Manufacturing, or Life Sciences sectors.
• Strong technical knowledge and experience in application development, data engineering, or cloud technologies, enabling you to bridge the gap between business and technical teams.
• Demonstrated ability to manage complex engagements, including overseeing delivery teams, handling escalations, and driving client satisfaction.
• Expertise of building and executing account growth plans, scoping projects, and structuring value‑driven proposals.
• Excellent communication, negotiation, and consensus‑building skills, with the ability to navigate complex stakeholder environments.
• A degree in Business, Computer Science, or related field. Advanced degrees or certifications in technology or management are a plus.

Preferred Skills:

• Experience working with global delivery teams and managing multi‑country engagements.
• A strategic thinker with a passion for driving innovation and creating measurable value for clients.

Don’t worry if you don’t check all the boxes; we’d still love to hear from you.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon’s commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill‑based development, opportunities for career advancement, and access to comprehensive health and well‑being benefits and assistance.

We also offer:

• Up to 10% bonus (based on company and personal performance).
• 25 days holiday + Statutory bank holidays, with the option to carry forward or ‘cash‑in’ 5 days each year.
• Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24 / 7 virtual GP Access, Employee Assistance Programme.
• Life Insurance & Income protection.
• Enhanced Maternity Pay & Paternity Pay.
• Cycle to work scheme.
• A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount.
• Free unlimited Udemy account for every employee to support their continuous learning and improvement.
• Support in obtaining relevant certifications.