Client Care Coordinator

Msichoices; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health organization in the UK is seeking a Client Care Coordinator to provide critical support to individuals in need. This role offers the opportunity to work in a collaborative environment that values personal contributions and provides career development opportunities. Offering flexible hours between 21 and 37.5 per week, the position comes with a starting salary of £24,523.79 and a comprehensive benefits package.

Benefits

Thousands of perks through Blue Light discount card

Access to a 24/7 Employee Assistance Programme

Paid training and career development opportunities

Qualifications

• Empathetic individuals with a genuine desire to help others are preferred.
• Experience in healthcare or similar sectors is advantageous.

Responsibilities

• Support individuals during their times of need.
• Assist in creating a positive and supportive environment.

Skills

Excellent communication skills

Empathy

Proactive attitude

Job description

Overview

Join to apply for the Client Care Coordinator role at MSI Reproductive Choices UK.

Contract Type: Permanent
Hours: between 21 and 37.5 hours per week
Salary: Starting from £24,523.79 (increasing upon completion of competencies)

What’s in it for you

• Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
• Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
• Work-Life Balance: An additional day for your Birthday, long service recognition, set schedule and family-friendly benefits
• Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression

Responsibilities

• Make a real difference in people’s lives as a Client Care Coordinator in our award-winning contact centre.
• This role involves supporting people during their times of need and creating a positive and meaningful interaction in every conversation.
• Work in a supportive and collaborative environment with opportunities for personal and professional growth.

What we’re looking for

• Empathetic individuals with excellent communication skills.
• Proactive attitude and a genuine desire to help others.
• Willingness to learn and adapt in a role that values contribution.

Training and schedule

Your journey begins on 13th October 2025, with a minimum of 4 weeks onsite training (Monday to Friday, 8:00 AM – 4:00 PM). You’ll then have the opportunity to transition to hybrid working once competent in your role. Shifts are between 7:00 AM and 8:00 PM, with an alternate Saturday or Sunday shift, offering a schedule that fits your lifestyle.

How to apply

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf