Client Care Advisor - Part-Time

Kernow Vet Group; Ross-on-Wye; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local veterinary practice in Ross-on-Wye is seeking a Client Care Advisor to join their friendly team. The role requires delivering exceptional customer service and managing client appointments. Responsibilities include welcoming clients and pets, supporting the clinical team, and maintaining accurate records. The position covers an average of 21 hours weekly, with a competitive salary and additional employee benefits including generous annual leave and wellness initiatives.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Passion for delivering exceptional customer service.
• Ability to maintain a calm presence in a busy environment.
• Strong communication and interpersonal skills.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Managing appointments and handling enquiries both in person and over the phone.
• Supporting the clinical team with smooth client communication and accurate record-keeping.

Skills

Customer service skills

Reception or front-of-house experience

Communication skills

Record-keeping efficiency

Job description

Vine Tree Vets, Ross-on-Wye, Ross-on-Wye, West Midlands

Are you passionate about delivering exceptional customer service and looking for a role where you can make a real difference? Vine Tree Vets is seeking a Client Care Advisor to join our friendly team. This is an ideal opportunity for someone with transferable reception or front-of-house skills, or for those already working as a veterinary receptionist who want a fresh challenge in a supportive, forward-thinking practice.

As the first point of contact for our clients, you’ll play a vital role in ensuring every pet and owner receives exceptional care. Your responsibilities will include:

• Welcoming clients and their pets with warmth and professionalism.
• Managing appointments and handling enquiries both in person and over the phone.
• Supporting our clinical team by ensuring smooth client communication and accurate record-keeping.
• Maintaining a calm and reassuring presence in a busy environment.

About Us

Our clinic has a proud history of providing compassionate, high-quality veterinary care to our local community. We’ve built a reputation for delivering a gold standard of patient care, and we’re now entering an exciting phase of growth. As part of the IVC Evidensia network, we combine the personal touch of an independent practice with the resources and support of a leading veterinary group.

Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats!

We’re a small but dynamic team dedicated to providing exceptional care:

• 1 Vet
• 1 Registered Veterinary Nurse
• 1 Director of Practice

As part of the IVC Evidensia network, you’ll also have opportunities to collaborate with colleagues across other clinics, sharing knowledge and learning from a wider network of veterinary professionals.

We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some of our team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden center visits.

The role would suit somebody who is looking for a fixed shift pattern covering an average of 21 hours a week. The shift pattern for the role will be:

• Monday: 2 pm – 7 pm
• Friday: 2 pm – 7 pm

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Vine Tree Vets, Ross-on-Wye