Client Care Advisor - Part-Time

Kernow Vet Group; Ross-on-Wye; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary practice in Ross-on-Wye is seeking a part-time client care advisor to ensure clients are welcomed professionally. You will manage appointments, process payments, and maintain records, all while providing excellent customer service. This role involves working an average of 23.85 hours per week. In addition to a competitive salary, you will enjoy generous annual leave and various employee benefits.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Qualifications

• Experience in a customer-facing role preferred.
• Ability to handle cash and payments responsibly.
• Strong organizational skills for record keeping.

Responsibilities

• Act as the first point of contact for clients.
• Book, cancel, and modify appointments for clients.
• Handle payments and banking procedures.

Skills

Customer service skills

Communication skills

Attention to detail

Job description

Vine Tree Vets, Ross-on-Wye, Ross-on-Wye, West Midlands

An exciting opportunity for a part-time client care advisor to join us at Vine Tree Vets has become available.

You will be the first point of contact for our clients on the telephone and in person, ensuring all visitors to the practice are met with a professional, friendly, and courteous manner.

No one day is the same in this job, but the core responsibilities are as follows:

• Booking, cancelling, and changing appointments.
• Dealing with payments of all types and end of day banking procedures.
• Updating client and patient records and formulating information packs.
• Forwarding client enquiries, lab results and other communications to the relevant team members.
• Maintaining stock levels for over-the-counter items
• Regular cleaning and refreshing of front of house areas.

About Us

Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats!

The wonderful team at Vine Tree comprises 2 vets, 4 nurses, 3 receptionists, and a director of practice some having been with us anywhere from 10 to 25 years!

We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some of our team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden center visits.

The role would suit somebody who is looking for a fixed shift pattern covering an average of 23.85 hours a week. The shift pattern for the role will be 09:00-17:00 Monday, Tuesday and Thursday, and 1:3 Saturdays between the hours of 08:30-12:30.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Vine Tree Vets, Ross-on-Wye