Client Access Representative - Madoc - Full-Time

Hastings; Hastings; On-site; GBP 35,000 - 40,000; Full time

Job summary

A local government agency is looking for a Client Access Representative in Hastings. This full-time role involves providing reception services and switchboard operation for the Community and Human Services Department. The ideal candidate must have a minimum two-year diploma in business or accounting and possess strong customer service skills. Responsibilities include managing phone calls and appointment scheduling. The position offers a salary range of $47,790.35 - $52,507.95 per annum, emphasizing a commitment to inclusive recruitment.

Benefits

Inclusive recruitment process

Equal opportunity employer

Qualifications

• 1-2 years related work experience required.
• Knowledge of legislation/policy including Ontario Works eligibility.
• Ability to work with minimal supervision.

Responsibilities

• Provide reception duties for Community & Human Services.
• Direct incoming calls through the switchboard.
• Assist with appointment schedules and interview rooms.

Skills

Strong interpersonal skills

Expert knowledge of customer service standards

Proficiency with Windows programs

Education

Minimum two-year diploma in business or accounting

Tools

SAMS

YARDI

OCCMS

Job description

Client Access Representative - Madoc - Full-Time

December 17, 2025

Client Access Representative

Permanent Full-Time

Hastings County has a current vacancy for a Full-Time Client Access Representatives in our Community and Human Services Department. Through commitment to established operating principles, this position is responsible to provide front counter reception and switchboard operation for the integrated Community and Human Services Department. This will involve working with all levels of staff in the organization as well as with external groups, agencies and/or individuals.

Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies.

DUTIES

• Responsible for front reception duties for Community & Human Services.
• Receive and direct incoming phone calls through our integrated switchboard.
• Monitor and assist with the coordination of appointment schedules and interview rooms.
• Receive, sort, and distribute mail dropped off at main counter and drop off area.
• Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
• Accept overflow queue calls as per “call back” procedures of IAC
• Backfill Job Information Clerk and support for other access and program support staff as required.
• Other duties as assigned

QUALIFICATIONS

• Minimum two-year diploma in business or accounting
• One to two years related work experience
• Equivalent combination of education and experience may be considered.
• Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
• Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
• High degree of proficiency with Windows programs including Word, Excel, and Outlook
• General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
• Demonstrated ability to work with minimal supervision and effectively in a team environment
• Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issue

HOURS OF WORK: Monday - Friday - 8:30 am to 4:30 pm

WAGE RANGE: $47,790.35 - $52,507.95 per annum

“The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.”