Claims & Performance Manager

Dyson GmbH; Malmesbury; On-site; GBP 50,000 - GBP 80,000; Full time

Job summary

A leading technology company in Malmesbury is seeking a Claims and Performance Manager to ensure robust scientific evidence supports product performance claims. Responsibilities include overseeing claims and testing methods, collaborating with R&D, and representing the company in international standards groups. Ideal candidates possess a degree in science, analytical skills, and experience in personal or household care testing. This role is crucial for maintaining product integrity and compliance while fostering innovation in the beauty category.

Benefits

Performance-related bonus scheme

Life assurance

Discounts on Dyson machines

Free bus travel to campus

Qualifications

• Degree-qualified scientist with solid experience in personal care and household care testing.
• Highly technical with understanding of regulations and test metrics on advertising claims.
• Demonstrates ability to design and execute comprehensive test plans.

Responsibilities

• Oversee claims, methods, testing, and evidence for Dyson product categories.
• Develop claim substantiation strategies and collaborate with RDD.
• Represent Dyson at international standards working groups.

Skills

Analytical skills

Technical expertise

Communication

Organizational skills

Numeracy

Strategic thinking

Education

Degree in Science

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore. It transforms every category it enters with radical and iconic re-inventions that work,performand lookvery different.

Our Beauty category is redefining hair care with innovative products like the Dyson Supersonic™,Supersonic™r,Airwrap™,Airstrait™andCorrale™. We are committed to delivering exceptional performance and empowering consumers to achieve superior results.At Dyson, we want to know everything there is to know about hair.We'reobsessed with the science behind hair and use it to engineer our technology. No guesswork, no gimmicks, just tried and tested science.

About The Team

The Claims and Performance team at Dyson work closely with our Commercial, Research, Design, and Development (RDD),Regulatory,and Legal teams to developappropriate testmethods and capability that support our claims ambitions, using labs within and outside of Dyson. They travel to supervise consumer trials and are involved in novel research with contract and academic partners to evidence new claims, ensuring that Dyson can defend all its performance claims, treading the line between compelling claims that sell products and differentiate us from our competitors, whilst having persuasive, comprehensive data to support advertising. They conceive and execute novel research with contract and academic partners toevidencenew claim avenues.

About The Role

As a ClaimsandPerformance Manager at Dyson, you will ensure that we have robust and durable scientific evidence before making any statements about our product performance to the world, with a focus on new products in our beauty category.

Your responsibilities include overseeing claims, methods, testing, and evidence for one or more Dyson product categories. You will develop claim substantiation strategies, collaborate with RDD to fine-tune productspecificationsandvalidatetest methods.

Additionally, you willrepresentDyson at internationalstandardsworking groups,assistlocal market teams in designing region-specific research, and coach commercial managers on advertising requirements.Identifyingnew endorsement opportunities, commissioning external test houses, and deliveringaccuratereports will be part of your role. You will also provide technicalexpertisein legal discussions and represent Dyson as an expert witness.

About You

Degree-qualified scientist with solid experience in personal care and household caretesting andclaims

Highly technical, understanding the impact of regulations and test metrics on advertising claims

Analytical with strong numeracy skills, able to scrutinize claims andidentifypotential challenges to the validity of Dyson's advertising

Demonstrates the ability to design, organize, and execute comprehensive test plans that consider multiple variables and complex technical factors.

Possesses a strategic mindset to ensure all relevant scenarios, potential risks, and dependencies are accounted for, enabling robust validation of products, processes, or claims.

Provides clear and well-documented risk assessments to the business, particularly in relation to technical data and claims substantiationstrategy. Proactivelyidentifiespotential risks, communicates their impact, and advises on mitigation plans to support informed business decision-making.

Strategic thinker,identifyingopportunities for new test methods and concepts thatbenefitour product categories and influence industry standards

Ability to connect internal technical developments, standards, and legal challenges

Engaging, influential, and professional communicator, capable of challenging opinions and providing clarity to both technical and non-technical audiences

Excellent organizer, planner, and self-starter, adept at prioritization and communication across all business levels

Ideally, experience and knowledge of domestic appliances

Proficiencyin Microsoft Office, particularly Excel and PowerPoint

Willingness torelocateas the role may require global mobility

We'recommitted to our campus culture anddon’tlook to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson – collaboration creativity, and inventiveness – in our inspiring, social, and dynamic workspaces.

Benefits

• Performance-related bonus scheme
• Life assurance
• Discounts on Dyson machines and retail discounts
• Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

• Free on-site lunches, fruit, and hot drinks
• Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)
• Electric vehicle salary sacrifice scheme
• Ability to purchase additional holiday

Health

• Private medical insurance and dental insurance
• Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

In 1978 James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles. Then one day he visited a local sawmill and noticed how the sawdust was being removed from the air by large industrial cyclones. Inspired by this, he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner?