Claims Operations Technician

Aviva Direct Ireland Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK is seeking a Claims Operations Technician who thrives on data and operational excellence. This role involves managing claims processes, collaborating with teams to ensure regulatory compliance, and improving performance. The ideal candidate will possess strong analytical skills and communication abilities, along with a familiarity with Lloyd's regulatory environment. The position offers competitive salary, generous pension contributions, and various employee benefits including flexible working options and health support.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday

Private Medical Benefit

Discount on Aviva products

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Confidence working with data is essential.
• Experience within Lloyd’s of London regulatory environment is advantageous.

Responsibilities

• Support claims processes and ensure they run smoothly.
• Collaborate with internal stakeholders and regulators.
• Provide insights and solutions for governance.

Skills

Strong analytical skills

Excellent written and verbal communication skills

Ability to manage workload and prioritise

Familiarity with Lloyd’s and Velonetic platforms

Interest in learning Power BI, SQL, or Python

Job description

Claims Operations Technician - Salary competitive

Are you someone who loves working with data and driving operational excellence?

This is a great job for someone who enjoys problem-solving, collaborating with different teams, and making a real impact on customer outcomes. The position is well suited for someone with previous experience or an interest in working within the Lloyd’s of London regulatory environment.

A bit about the job:

You’ll join our Claims Operations team, which plays a vital role in supporting the wider claims function to deliver exceptional service and positive outcomes for our customers. The role exists to ensure claims processes run smoothly and efficiently, helping us meet regulatory requirements and improve performance. You’ll work closely with internal stakeholders, market platforms, and regulators, providing insights and solutions that make a difference. Your work will help us maintain strong governance and deliver projects that shape the future of claims operations.

Skills and experience we’re looking for:

• Strong analytical skills and confidence working with data
• Excellent written and verbal communication skills
• Ability to manage your own workload and prioritise effectively
• Familiarity with Lloyd’s and Velonetic platforms (e.g., ECF, Claims Reporting Suite)
• Interest in learning tools like Power BI, SQL, or Python

What you’ll get for this role:

• Starting salary competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].