Claims Handler

The Ardonagh Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in London is looking for an experienced Claims Handler to manage property insurance claims. You will provide seamless support to clients throughout the claim lifecycle and ensure effective claims outcomes. Ideal candidates will have experience handling claims for property owners. This role offers 26 days of holiday and opportunities for career progression and professional qualifications.

Benefits

26 days holiday plus bank holidays

Opportunities for career progression

Professional qualification support

Pension scheme

24-hour support for wellbeing

Paid volunteering day

Charity donation matching

Spotlight Awards

Qualifications

• Must have experience in dealing with claims for property owners/investors.
• Willingness to learn and manage a variety of claim types.

Responsibilities

• Manage day-to-day handling of property insurance claims.
• Liaise with insurers for effective claims outcomes.
• Provide clients with advice throughout the claim lifecycle.

Skills

Claims handling

Property insurance knowledge

Client management

Job description

Apply for the Claims Handler role at The Ardonagh Group.

Are you someone who thrives in the insurance industry? We’re on the hunt for an experienced Claims Handler to join our growing claims team based in London, which deals with a varied portfolio of corporate clients.

As a Claims Handler you will play an important role in the day‑to‑day handling of property/real estate insurance claims, ensuring the client has a seamless claims experience and that insurance claims settlements are optimised.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all the following and more:

• Receive First Notification of Loss, set up claims with our delegated authority or report claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients.
• Present costs to insurers or directors for authorisation within our delegated authority.
• Manage their own portfolio of ongoing insurance claims.
• Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner.
• Provide clients with advice throughout the claim lifecycle from notification through to settlement.
• Handle and Escalate complaints in line with our company complaints policy.
• Request claims information from insurers, clients and accident management companies.

What experience does our Claims Handler need?

We’re looking for individuals who either already have extensive experience in dealing with claims for property owners/investors, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases.

We welcome applications from candidates with more limited claims handling experience who can demonstrate a willingness to quickly get up to speed with a range of claim types.

Benefits

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary.

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24‑hour support for you and your families physical and mental wellbeing.
• 1 day’s paid volunteering day to give back to our communities.
• Ardonagh Community Trust (ACT) – Raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Equal Opportunity

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: we may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: we will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.