Claims Handler

Everywhen; City of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in London is seeking an experienced Claims Handler to manage a diverse portfolio of corporate clients. The role involves overseeing the full claims process, from notification to settlement. Ideal candidates will have claims handling experience and strong communication skills, looking for career progression. The firm offers competitive benefits including 26 days holiday, professional development, and a supportive work environment.

Benefits

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

Pension scheme

24-hour support for wellbeing

Paid volunteering day

Donation matching for community charities

Awards for high performance

Qualifications

• Experience in dealing with claims for property owners/investors.
• Willingness to learn and handle a range of claim types.
• Ability to escalate complaints in line with company policy.

Responsibilities

• Manage a portfolio of ongoing insurance claims.
• Provide clients with advice throughout the claim lifecycle.
• Liaise with insurers for effective claims outcomes.

Skills

Claims handling experience

Client communication

Professionalism

Job description

Recruitment Consultant at The Ardonagh Group

Are you someone who thrives in the Insurance Industry? We’re on the hunt for an experienced Claims Handler to join our growing claims team based in London, which deals with a varied portfolio of corporate clients.

What You Will Do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

• Receive First Notification of Loss, set up claims with our Delegated authority or report claims to insurers, validate the claims against policy cover, record claim information accurately and efficient and personable service to clients
• Present costs to insurers or directors for authorisation within our delegated authority
• Manage your own portfolio of ongoing insurance claims
• Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner
• Provide clients with advice throughout the claim lifecycle from notification through to settlement
• Handle and escalated complaints in line with our company complaints policy
• Request claims information from insurers, clients and accident management companies

What experience does our Claims Handler need?

We’re looking for individuals who either already have extensive experience in dealing with claims for property owners/investors, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases. We welcome applications from candidates with more limited claims handling experience who can demonstrate a willingness to quickly get up to speed with a range of claim types.

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24‑hour support for you and your families physical and mental wellbeing
• 1 day’s paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) – Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.