Claims Assessor (Customer Service)

Political, International and Development Studies Student Association; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A private medical insurance provider in Sheffield is seeking a Claims Assessor to provide exceptional customer support in the health claims journey. Candidates should possess excellent communication skills and empathy, with a strong emphasis on detail and customer loyalty. The role offers a full-time contract, with flexible hours, a bonus opportunity, and various benefits including generous holidays and private medical support.

Benefits

Bonus opportunity - 6% of annual salary

Generous pension scheme - Aviva contributions

25 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Brilliantly supportive policies including parental leave

Flexible benefits such as cycle to work

Paid volunteering days

Qualifications

• Previous experience in a customer service-related role is preferred.
• Ability to support customers during their claim journey.

Responsibilities

• Answer inbound calls to support customers through their health claims.
• Guide customers in obtaining specialist private treatment.

Skills

Excellent communication skills

Empathy

Fact-finding ability

Meticulous and detail oriented

Knowledge of insurance products

Job description

3 days ago Be among the first 25 applicants

Claims Assessor (Customer Service) Private Medical Insurance

Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract.

Flexible shift pattern between Monday Friday: 08:00 18:30, and 1 Saturday shift every 6 weeks: 09:00 13:00.

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you!

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A Bit About The Job

You will be answering inbound calls to support and guide customers through their health claims journey. Whether its overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.

Skills And Experience Were Looking For

• Excellent communication skills and previous experience in a customer service-related role
• The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
• A good fact finder you will ask the right questions at the right time to get the customers claim processed in the most efficient way
• Meticulous and detail orientated checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
• Knowledge of insurance products / financial services would be great, but not essential

What youll get for this role

• Bonus opportunity -6% of annual salary. Actual amount depends on your performance and Avivas.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We're inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.