Claims Assessor

Legal & General; Hove; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading financial services group in Hove is seeking a Medical Claims Assessor to provide comprehensive claims assessment and management services. The role involves assessing Group Protection claims, decision-making on medical evidence, and maintaining client relationships. Candidates should have medical assessing experience and strong analytical skills. This position offers a hybrid working model and competitive salary up to £42,000, alongside various benefits including performance-related bonuses and a generous pension contribution.

Benefits

Performance-related bonus

Generous pension contribution

Healthcare plan

At least 25 days holiday

Electric car scheme

Qualifications

• Medical assessing experience required.
• Knowledge of Group Protection or Income Protection products necessary.
• Understanding medical conditions and their effects on work ability.

Responsibilities

• Assess and manage claims for a defined account portfolio.
• Cultivate effective relationships with IFAs and policyholders.
• Train and mentor other team members.

Skills

Medical assessing experience

Strong written and verbal communication skills

Analytical and risk management skills

Proficiency in Microsoft Office suite

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We are a leading provider of retirement and protection solutions, supporting over 12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping customers of today and tomorrow achieve better long‑term outcomes, either by talking with them directly or working with intermediaries and employers. We use the latest technology to connect with them quickly, efficiently, and wherever possible in highly personalised ways.

Job Description

We are recruiting for Medical Claims Assessors to join us in our Group Protection department.

You will work Monday‑Friday on a hybrid basis in our Hove office and earn a base salary of up to £42,000, dependent on experience.

What you'll be doing:

• Provide proactive and comprehensive claims assessment and management services for a defined account portfolio, and check liability with your authority level
• Assess and triage Group Protection claims, deciding what medical evidence to obtain in line with L&G’s philosophies
• Provide a comprehensive assessment of Group Protection claims and determine liability, while meeting the expectations of our clients and stakeholders
• Cultivate effective relationships with IFAs and policyholders (employers), to maximise the effectiveness of our benefit management processes, including the provision of support for the portfolio management of defined schemes
• Assist in the provision of management data on portfolio accounts which analyse performance and identify key trends
• Train, mentor, and develop other members of the claims team
• Develop processes that deliver compliant and consistent levels of service, such that our customer and client expectations are met

Qualifications

Who we’re looking for:

• Medical assessing experience
• In depth knowledge of Group Protection or Income Protection products
• Understanding of medical conditions and the effect these can have on someone’s ability to work
• Strong written and verbal communication skills; analytical and risk management skills; ability to be creative and strategic thinking
• Proficiency in Microsoft Office suite and IT savvy
• Strong claims medical assessment skills

Benefits

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

Joining us means being part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing, you’re empowered through initiatives that support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.