Cinema Front-of-House Shift Leader

Cineworld Cinemas Ltd; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cinema operator in Chester is seeking a Supervisor to provide excellent customer service and support the Customer Service Assistants. You will lead shifts, ensure operational excellence, and manage risk while promoting a positive customer experience. The ideal candidate possesses strong leadership and customer service skills, with the ability to engage and nurture staff and customers alike. This role includes training responsibilities and maintaining health and safety standards, ensuring a thriving environment for both customers and employees.

Qualifications

• Ability to guide and support customer service assistants.
• Proven skills in delivering excellent customer service.
• Experience in managing and developing team members.

Responsibilities

• Lead shifts by setting customer service standards.
• Support management in meeting business KPIs.
• Ensure operational standards are upheld at all times.

Skills

Customer service excellence

Team leadership

Coaching and mentoring

Operational efficiency

Health and Safety compliance

Job description

A leading cinema operator in Chester is seeking a Supervisor to provide excellent customer service and support the Customer Service Assistants. You will lead shifts, ensure operational excellence, and manage risk while promoting a positive customer experience. The ideal candidate possesses strong leadership and customer service skills, with the ability to engage and nurture staff and customers alike. This role includes training responsibilities and maintaining health and safety standards, ensuring a thriving environment for both customers and employees.