Christmas Customer Services Advisor

Fortnum & Mason Group; London; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A prestigious retailer is seeking a Christmas Customer Services Advisor to provide exceptional service during the peak period from October to December. The role involves managing customer orders, handling sales calls, and collaborating with couriers. Candidates must possess excellent communication skills and be adaptable. This hybrid position requires a stable internet connection and is suitable for someone within commuting distance of the London Head Office.

Benefits

Subsidised staff restaurant

Opportunities for personal and professional development

Qualifications

• Excellent communicator through telephone and email.
• Experienced in handling phone sales.
• Customer focused, taking pride in delighting our clients.
• Confident to manage your own time and workload.
• Confident when working remotely.
• Exceptionally self-motivated.

Responsibilities

• Work with couriers and customers to exceed client expectations.
• Take sales and handle issues with customer orders.
• Ensure excellent communication, both via phone and email.

Skills

Excellent communication

Phone sales experience

Customer-focused

Microsoft Office proficiency

Team player

Adaptability

Self-motivated

Tools

Microsoft Excel

Job description

Overview

Join to apply for the Christmas Customer Services Advisor role at Fortnum & Mason.

Our Customer Services team at Fortnum & Mason provides exceptional service through multiple channels during the busiest time of the year. We are looking for confident, committed and personable Customer Services Advisors to join our Head Office team for the peak period from October to December.

Responsibilities

• This fast-paced administrative role requires you to work with couriers and customers to ensure we exceed client expectations.
• Take sales and handle issues with customer orders and manage aftercare.
• Have excellent communication skills, with a friendly and attentive telephone manner, and solid IT skills.

Qualifications

• An excellent communicator through telephone and email
• Experienced in handling phone sales
• Customer focused, taking pride in delighting our clients
• Familiar with Microsoft Office, particularly Microsoft Excel
• A team player who enjoys a challenge
• Adaptable and willing to go the extra mile for clients
• Confident to manage your own time and workload
• Confident when working remotely
• Exceptionally self-motivated

Role details

• 5 out of 7 days, including weekends, on a 37.5 hour per week contract
• Hybrid role with home setup requirements: stable high-speed internet, a functioning camera for meetings, and a quiet work environment
• Ideally within commuting distance of Piccadilly Head Office

Benefits

• A fantastic subsidised staff restaurant using Fortnum’s ingredients
• A range of opportunities to develop personally and professionally

Equality and Inclusion

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace differences to create an inclusive environment.

Notes

We welcome your application if this sounds like you and you’re ready for the next step in your career.