Chief Customer Officer

Admiralty; Taunton; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading maritime data organization is seeking a Chief Customer Officer to guide its customer-focused commercial strategy. The successful candidate will join the Executive Leadership Team, shaping the organization's digital future and enhancing its existing offerings. Responsibilities include driving sales revenue and creating a culture centered around customer needs, ensuring the organization remains competitive amidst digital transformation. This position offers a significant opportunity to influence the maritime sector.

Qualifications

• Experience in customer-focused commercial strategy and business development.
• Ability to inspire and lead a high-performing team.
• Knowledge of sales revenue management and digital transformation in maritime sectors.

Responsibilities

• Lead the customer-focused commercial strategy.
• Create a culture of trust and promote innovation.
• Deliver sales revenue and gross margin targets.
• Ensure customer needs are central to the organization’s strategy.

Skills

Commercial insight

Leadership

Strategic management

Customer-focused culture

Job description

The UK Hydrographic Office (UKHO) is a world-leading centre for hydrography with over 230 years of experience. Our maritime data solutions support safe, secure and thriving oceans. We fulfil the UK government’s Safety of Life at Sea obligations and are relied upon by defence users, government and global shipping. Working with partners across the globe, we source, process and provide access to data from seabed to surface. This data is shared with a wide range of users to help unlock a deeper understanding of the world’s oceans and make the best of the marine environment.

Supporting safe navigation is at the heart of what we do. Through our ADMIRALTY portfolio, we provide a leading range of navigational products and services which are trusted by over 90% of large ships trading internationally today.

The Chief Customer Officer will be a full member of the UKHO’s Executive Leadership Team, contributing to the UKHO’s wider strategic direction and leadership, helping to shape the digital future of the organisation. The role leads the customer‑focused commercial strategy, including business development, customer experience and product strategy, satisfying our defence customer needs, whilst fulfilling our public task.

This role will sustain a healthy level of commercial returns from our established merchant shipping market, whilst developing adjacent markets that build out from core ADMIRALTY navigation business. We will exploit the potential of our data assets and expertise as we evolve into a fully digital service provider and data‑centric organisation.

• To bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
• To provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and building, developing and motivating a high‑performing team.
• To deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of a maritime sector that is undergoing a rapid digital transformation.
• To be the lead ‘Customer Champion’ for the UKHO, ensuring that our customers are at the centre of everything we do, in a way that embeds a customer‑focused culture throughout the organisation.