Change-of-Supplier Disputes Specialist

Yu Energy; Nottingham; On-site; GBP 26,000; Full time

Job summary

A dynamic energy provider in Nottingham seeks a Read Disputes Advisor to support meter reading disputes and manage customer queries. The ideal candidate will have strong communication skills and relevant educational qualifications. Responsibilities include managing email inquiries, resolving disputes, and providing timely updates to customers. This is a full-time permanent position offering competitive benefits such as annual leave and opportunities for professional development.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Experience in the energy industry is desirable.
• Ability to construct coherent written correspondence.
• Must manage multiple deadlines under pressure.

Responsibilities

• Support the Operations Department with meter reading disputes.
• Manage inbound and outbound email queries.
• Rebilling accounts where required.
• Provide customers with updates and resolutions.

Skills

Office 365 skills

Communication

Time Management

Team player

Relationship building

Education

GCSE Grade A-C in Maths & English or Equivalent

Job description

A dynamic energy provider in Nottingham seeks a Read Disputes Advisor to support meter reading disputes and manage customer queries. The ideal candidate will have strong communication skills and relevant educational qualifications. Responsibilities include managing email inquiries, resolving disputes, and providing timely updates to customers. This is a full-time permanent position offering competitive benefits such as annual leave and opportunities for professional development.