Change Management Analyst

Cezanne HR; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Cezanne HR is looking for a Change Management Analyst to oversee the transition of change management activities at their Leeds office. The successful candidate will have at least 2 years of experience within change management and familiarity with ITSM tools, ideally ServiceNow. This hybrid role demands strong interpersonal skills and a methodical approach to deliver effective change processes in a collaborative environment.

Benefits

Competitive benefits package

25 days annual leave plus bank holidays

Private medical insurance

Qualifications

• Minimum 2+ years of experience in a Change Management environment.
• Previous experience in the managed network and security industry.
• Strong interpersonal skills with effective communication.

Responsibilities

• Lead the Change Management lifecycle and ensure governance compliance.
• Coordinate and document changes, managing records in ITSM tools.
• Conduct Post Implementation Reviews to identify improvements.

Skills

Interpersonal skills

Analytical skills

Change management experience

Tools

ITSM tools (ServiceNow preferred)

Job description

Xalient Leeds, United Kingdom Managed Services - Support Hybrid

Company Description

Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the world’s leading enterprises stay secure, connected, and ready for the future - bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses.

Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia - delivering fast, tangible outcomes and long-term impact.

Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate today’s digital complexity with confidence.

At this time, we are only considering candidates who have the right to work in the United Kingdom without the need for visa sponsorship, now or in the future.

Position

Note: This is a hybrid role based in our Leeds, England office, with on-site work required around 1–2 times per week. Candidates must be within a reasonable distance and able to commute comfortably as needed.

Reporting to the Head of Service Transition & Change Management the Xalient Change Management Analyst will be responsible forth smooth transition of the day-to-day activities of Change Management. Actively engaging with stakeholders across the business and external customers, collating feedback whilst helping to imbed business change activities. A large part of this role will be coordination, tracking and communications throughout the Change lifecycle, delivering a consistent and structured approach to process changes and digital implementation.

What you'll be doing:

• Lead the full Change Management lifecycle, applying structured methodology to ensure smooth delivery, governance compliance, and risk mitigation.
• Coordinate, approve, and document changes, ensuring all required standards are met.
• Manage change records in Xalient and customer ITSM tools, including CMDB updates and maintenance of the Standard Change Catalogue.
• Chair and support meetings (TCAB/ECAB, PIRs, advisory boards) and work closely with internal teams, third parties, and customers to resolve change-related queries.
• Conduct Post Implementation Reviews for unsuccessful changes, communicate lessons learned, and identify improvement opportunities.
• Perform weekly quality control checks and produce reports on change management activities as required.
• Plan and oversee Change Freeze periods, ensuring documentation and processes remain accurate and aligned with requirements.
• Recommend tools and process improvements to enhance efficiency and effectiveness.

Requirements

What you'll need:

• Minimum 2+ years of experience in a Change Management environment.
• Previous experience working within the managed network and the security industry.
• Knowledge and hands-on use of ITSM tools, preferably ServiceNow.
• Strong interpersonal skills with the ability to communicate clearly and effectively to audiences at all levels.
• Analytical and methodical approach, with a commitment to quality standards and continuous improvement.
• Proven customer support experience in a diverse environment, with emphasis on Change processes.
• Ability to influence across disciplines, challenge peers and management when needed, and drive results through credibility.

Preferred Qualifications:

Other information

Offer:

• Work with cutting-edge cloud security technologies.
• Collaborative and dynamic work environment.
• Opportunities for professional growth and certifications.
• Competitive benefits package.
• Flexible benefits fund
• 25 days annual leave, plus bank holidays
• 1 day extra holiday for your birthday
• Pension
• Private medical insurance

Salary Range: £30,000 – £40,000 (dependent on experience)

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.