CEDA Telephone Consumer Energy Debt Caseworker

Citizens Advice BANES; Cannock Chase, South Staffordshire; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A charitable organization is seeking a CEDA Telephone Consumer Energy Debt Caseworker to provide debt advice to clients facing energy debt in the Cannock Chase area. The role requires excellent interpersonal and organisational skills, as well as the ability to handle complex information and financial statements. The successful candidate will work from both office and home, engaging with vulnerable clients effectively. This position is full of varied challenges and aims to create a positive impact on people's financial situations.

Qualifications

• Proven ability to engage with vulnerable and distressed clients.
• Experience in working within a busy environment.
• Ability to compile accurate financial statements.

Responsibilities

• Provide telephone debt advice to clients experiencing energy debt.
• Take on casework related to energy debts.
• Engage with clients to find appropriate debt solutions.

Skills

Interpersonal skills

Organisational skills

Numeracy skills

Oral communication skills

Written communication skills

Job description

CEDA Telephone Consumer Energy Debt Caseworker

Apply before midday on 9 January 2026.

Job summary

Salary £23,600 (for trainee) to £26,500

Location A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.

Interviews will take place on 19 January 2026.

About the role

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be giving telephone debt advice and taking on casework.