CCTV Monitoring & Incident Response Specialist

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology and security firm in Manchester is seeking a CCTV Operator to monitor footage and respond to alarms. Candidates must excel in communication and customer service, maintaining confidentiality and focus in critical situations. The role involves a 4-on, 4-off shift pattern with competitive salary and comprehensive benefits, including flexible leave and career development opportunities.

Benefits

Competitive Salary

25 days of annual leave

Pension plan

Life assurance

Employee assistance program

Career development opportunities

Qualifications

• Excellent communication skills are essential.
• Ability to deal with serious incidents calmly.
• Focus on customer service and confidentiality.

Responsibilities

• Analyze CCTV footage and respond to alarms.
• Handle incoming calls professionally.
• Maintain accurate records on the company database.

Skills

Excellent communication skills

Customer Service skills

Attention to detail

Calm under pressure

Proactive attitude

Job description

A global technology and security firm in Manchester is seeking a CCTV Operator to monitor footage and respond to alarms. Candidates must excel in communication and customer service, maintaining confidentiality and focus in critical situations. The role involves a 4-on, 4-off shift pattern with competitive salary and comprehensive benefits, including flexible leave and career development opportunities.