Case Manager: Client Care & Claims Specialist (12-Month)

New Law Limited; Cardiff; On-site; GBP 24,000; Full time

Job summary

A leading specialist law firm is seeking a dedicated Case Manager to provide exceptional customer service and support clients through their claims process. You will engage with a variety of cases, ensuring client care remains a top priority. The ideal candidate will possess strong communication skills and have experience in a customer-oriented environment. A competitive salary plus benefits like 24 days annual leave and pension contributions are offered, alongside a commitment to diversity and inclusion.

Benefits

Salary of £24,000 plus bonus potential

24 days annual leave, rising with service

3% Employer Pension Contributions

Discounted gym memberships

Financial wellbeing app

Employee referral scheme

Qualifications

• Passionate about customer service with contact centre or retail/hospitality experience.
• Proven effective time management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Handle a diverse range of cases ensuring client care.
• Work closely with clients gathering information and providing guidance.
• Manage the claims process from assessment to resolution.

Skills

Customer service experience

Effective time management

Organizational skills

Excellent communication skills

Experience in claims or personal injury

Job description

A leading specialist law firm is seeking a dedicated Case Manager to provide exceptional customer service and support clients through their claims process. You will engage with a variety of cases, ensuring client care remains a top priority. The ideal candidate will possess strong communication skills and have experience in a customer-oriented environment. A competitive salary plus benefits like 24 days annual leave and pension contributions are offered, alongside a commitment to diversity and inclusion.