Carer Support and Advice Officer

Dementia Carers; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An organization supporting dementia carers in the UK is seeking a dedicated individual to provide emotional, practical, and advocacy support. The role involves acting as the first point of contact on the Carer Support Line, offering one-to-one guidance, and facilitating access to services for unpaid carers. The position allows for remote working with occasional in-person meetings in London. Interested candidates should apply by sending their CV and a supporting document via email. Closing date for applications is Monday 12th January.

Benefits

Generous Annual Leave

Workplace Pension

Group Life Assurance

Health cash plan

Employee Assistance Programme

Enhanced sick pay policy

Remote working with travel costs paid

Flexible working

Qualifications

• Experience in emotional, practical, and advocacy support.
• Ability to act as the first point of contact for carers.
• Skill in providing casework and guidance throughout carer journeys.

Responsibilities

• Act as the first point of contact on the Carer Support Line.
• Provide one-to-one casework and emotional support.
• Facilitate access to statutory and community services.
• Advocate for carers’ needs within health and social care systems.

Skills

Experience supporting others

Willingness to learn new skills

Advocacy skills

Job description

Location: Remote with periodic days in London

Deadline: Monday 12th of January, 9am

Interview Process : This will be an online interview on either Monday 19th or Wednesday 21st of January 2026.

The successful candidate will be required to attend an informal in person meeting prior to appointment.

We’re looking for someone to provide support to unpaid carers of people living with dementia through tailored emotional, practical, and advocacy support.

Key responsibilities include:

• Acting as the first point of contact on our Carer Support Line
• Providing one-to-one casework, emotional support and guidance to carers throughout their carer journey
• Signposting and facilitating access to appropriate statutory and community services
• Advocating for carers’ needs within health and social care systems to ensure they receive the support they’re entitled to

Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.

We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.

We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.

If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.

What we can offer you

• Generous Annual Leave plus the option to purchase additional Leave
• Workplace Pension with up to 6% employer contribution
• Group Life Assurance
• Health cash plan
• Employee Assistance Programme
• Enhanced Company sick pay policy
• Enhanced carers, family and other leave
• Remote working with travel costs paid
• A commitment to flexible working
• A commitment to support your learning and development
  

If you would like to apply for this position, please apply by submitting your CV along with the Supporting Application Document to [e-mail]

Please include the title of the role you are applying for in your email subject line.

Closing date for Applications: Monday 12th January, 12pm

Interviews: Monday 19th of January or Wednesday 21st of January