Care Team Manager

McClarrons Ltd; Malton, Hull and East Yorkshire; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage in the UK seeks a Care Team Manager to lead the team in delivering insurance solutions within the Care & Social Welfare sector. The role involves managing client relationships, ensuring FCA compliance, and developing team strategies. Ideal candidates should have management experience and relevant qualifications. Offering a competitive salary with hybrid working available post-probation.

Benefits

Personal development plan

Opportunities for insurance qualifications

Regular incentives and social events

Employee discounts

Qualifications

• Cert CII qualified or equivalent working experience.
• Excellent communication skills, both written and verbal.
• Previous experience in a management role within insurance industry.

Responsibilities

• Support the Head of Care & Social Welfare in managing Client Advisors.
• Develop and implement commercial strategies for the Care Team.
• Ensure compliance with FCA regulations and company policies.

Skills

Cert CII qualified or equivalent

Excellent communication skills

Previous management experience

Computer literacy

Ability to build relationships

Self‑motivation and drive

Attention to detail

Teamwork capability

Ability to handle pressure

Experience in commercial insurance

Education

Business or financial-related degree

Tools

Acturis

Job description

McClarrons is an independent insurance brokerage with our head office in Malton, North Yorkshire, a number of remote workers across the country and another office in Hull. We specialise in a number of niche sectors, one of which is Care & Social Welfare, with clients and team members up and down the country. We also have an in-house Claims Team who provide invaluable support to our clients when they need it most.

At McClarrons, we pride ourselves on our culture, values and ambition, working collaboratively and determinedly to do right by our clients. We are always looking for the next opportunity to develop and grow our ever‑evolving and expanding team and company.

You can be part of McClarrons’ dynamic, sociable team who work hard for our clients and support one another in meeting their own and company objectives. With an emphasis on client service, technical insurance advice and teamwork, you can develop your expertise in a client‑focused and supportive environment. Now is an exciting time to join McClarrons as we accelerate our growth and take on new and exciting opportunities with partners and insurers.

The role

The role has responsibility for supporting the Head of Care & Social Welfare in effectively managing the Client Advisors within the Care Team in order to generate revenue and develop the profitability of the business whilst ensuring adherence to compliance and FCA regulation.

The Care Team Manager will support the Head of Care & Social Welfare in ensuring quality service and advice is provided to clients of the Care Team, who will assess client’s insurance needs and find suitable insurance policies and solutions in line with FCA and Company guidelines.

• Support the Head of Care & Social Welfare in developing and implementing the commercial strategy for maintaining and growing this area of the business including, but not limited to –
• Maintaining focus on department sales objectives across the team supported by the sales management process.
• Innovate and develop strategies, solutions and efficiencies within the Care Team to improve our client journey, teams’ technical expertise and our ways of working, including those that could be adopted company wide.
• Through effective management techniques, identify the skills, abilities and personal attributes of each employee and ensure they are used to the best possible effect within the organisation.
• Take responsibility for management of team training and support development of team technical knowledge in line with objective requirements.
• Where required support recruitment of new employees in accordance with company procedure and plan effective and compliant inductions into the business.
• Implement & maintain department motivational and cultural
• Manage, lead and motivate the team through constructive feedback, promote general team spirit and maintain morale.
• Where appropriate, take responsibility for undertaking HR processes in line with the employee policies and procedures including disciplinary, absence and performance
• Monitor and review the team’s performance and their compliance of FCA regulation when dealing with clients, by following the company’s procedures for monitoring and supervision (file checks etc).
• Follow and embed Company Core Values within the team, empowering them to carry out behaviours and make decisions that align with these.
• Support the Head of Care & Social Welfare in overseeing team performance and behaviours, ensuring –
• Balanced distribution of workloads across team members.
• Accuracy, efficiency and professionalism when dealing with both clients and insurers.
• Timely management of new and existing business opportunities.
• Appropriate presentation to insurers to secure the most appropriate cover.
• Confident presentation of recommendations and cover to the client.
• Effective management of renewal activity and mid‑term adjustments.
• Bad debt queries are dealt with efficiently and in line with company procedure.
• Carry out all business activity compliantly with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
• Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.

Skills needed to succeed as a Care Team Manager:

• Cert CII qualified or equivalent working experience.
• Excellent communication skills, both written and verbal.
• Previous experience working in a management role, preferably within the insurance industry.
• Computer literacy and numeracy skills.
• Ability to build collaborative relationships with both internal and external stakeholders.
• Self‑motivation, drive and enthusiasm.
• High level of attention to detail.
• Capable of working well independently and as part of a team, as well as being able to enthuse and motivate a team.
• Ability to act quickly when under pressure.
• Resilience to change.
• Ability to instigate and communicate change effectively.
• Proficient at working to strict deadlines and prioritising efficiently.
• Experience working within commercial lines of insurance.
• Working experience within a regulatory framework or FCA compliance.
• Business or financial‑related degree or qualification(s).
• Customer Service Experience
• Experience with Acturis.
• Wide social interests.

What you'll get from us:

• Your starting salary will be dependent on your previous experience and any qualifications you may have
• Hybrid working available once probationary period is passed
• A clear personal development plan helping you expand your knowledge and experience to progress your career
• Opportunities to obtain qualifications with the Chartered Institute of Insurance
• A fun, sociable environment with regular incentives and social events
• Employee Benefits such as retail and hospitality discounts

This role is available at our Hull or Malton offices. At Malton, our newly‑refurbished office is based just out of town with easy access to amenities and public transport, with free on‑site parking for staff. At our Hull office, you will benefit from free on‑site parking, lots of outdoor green space and an on‑site deli.